Stacy Bridgeman
Hobgood
Summary
Dynamic administrative professional with a proven track record at Cambridge Health Alliance-Everett Hospital. Expert in optimizing office operations and enhancing team collaboration. Skilled in meticulous documentation and adept at managing patient access processes, significantly improving service delivery and reducing turnover rates. Recognized for exceptional attention to detail and effective communication.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Cambridge Health Alliance-Everett Hospital
03.2024 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
Patient Access Supervisor
Cambridge Health Alliance-Everett Hospital
03.2023 - 08.2024
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Served as a liaison between patients, physicians, and administrative staff to address concerns or questions related to registration or billing issues effectively.
- Maintained compliance with all relevant regulations including HIPAA guidelines on patient privacy protection while handling sensitive information during registration processes.
- Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
Referral Coordinator
Cambridge Health Alliance-Everett Hospital
11.1999 - 04.2023
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
Education
Associate of Science - Healthcare Management
Cambridge College
Boston, MA06-2027
GED -
CEOC
Somerville, MA11-1995
Skills
- Attention to detail
- Data entry
- Time management
- File organization
- Team collaboration
- Office administration
- Documentation and recordkeeping
- Proficient in Epic Systems
- Telephone etiquette
- Scheduling appointments
- Managing office supply inventory
- Handling complaints
- Employee supervision
- Filing
- Microsoft Access
- Microsoft office
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Started up a brand new ambulatory clinic making it user friendly for all staff by setting up new phone and computers and any other materials or equipment needed for staff to do their jobs more efficiently.
Certification
- Certified Medical Biller, Dimock Health Center - 4/01/1995-11/1/1995
- CAP - Certified Administrative Professional
Timeline
Administrative Coordinator
Cambridge Health Alliance-Everett Hospital
03.2024 - Current
Patient Access Supervisor
Cambridge Health Alliance-Everett Hospital
03.2023 - 08.2024
Referral Coordinator
Cambridge Health Alliance-Everett Hospital
11.1999 - 04.2023
Associate of Science - Healthcare Management
Cambridge College
GED -
CEOC
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