STACIE STOKES
Lumberton,NC
Summary
Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Pharmacy Technician
Johns Hopkins Hospital
Baltimore
12.2022 - 04.2026
- Tracks and confirms deliveries.
- Demonstrates efficiency in using the dispensing system as appropriate.
- Compound sterile and non-sterile medications following protocols and established safety standards.
- Maintains pharmacy records in accordance with applicable laws and regulations.
- Sterile compounding, dispensing, scheduling, and maintain drug inventory and clinical supplies.
- Implemented process improvements that reduced medication errors and enhanced patient safety protocols.
Pharmacy Technician
Spring Grove Hospital
Baltimore
10.2022 - 04.2023
- Assisted in preparing medication carts for hospital patients.
Prepared medications for patients being discharged. - Executed thorough checks and removal of expired medications from inventory.
- Oversaw medication dispensing and inventory management to maintain optimal pharmaceutical supply levels.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Pharmacy Clinical Liaison
Shields Health Solutions
Elkridge
08.2021 - 10.2022
- Collaborated directly with clinical staff, pharmacies, and providers to facilitate timely medication access for patients.
- Facilitated submission of prior authorizations to insurance companies for medication coverage and payment processing.
- Administered medication schedules to enhance patient compliance and therapeutic outcomes.
- Addressed and resolved insurance-related issues concerning payment reimbursements, medication coverage, and discount cards for high-cost medications and supplies.
- Coordinated interactions between clinical staff, and patients to enhance patient experience and care delivery.
Patient Access Specialist
Johns Hopkins Hospital
Baltimore
09.2016 - 08.2021
- Managed direction of inbound calls exceeding 50 calls per day in phone queues to streamline communication processes.
- Developed and implemented onboarding processes to ensure new employees are equipped with necessary skills.
- Oversaw scheduling and management of a team exceeding 15 employees.
- Performed quality assurance follow-up calls to evaluate compliance with established protocols and improve overall service delivery.
- Analyzed customer feedback and implemented process improvements to enhance satisfaction levels.
- Managed insurance verification, ensuring accurate coverage information for patients prior to appointments.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
340B Pharmacy Technician
Johns Hopkins Hospital
Baltimore
06.2017 - 10.2018
- Supporting compliance with federal 340B rules, including audit readiness and documentation.
- Maintaining accurate inventory and tracking 340B-specific drug utilization.
- Managing pharmacy workflows, such as order entry, labeling, and storage.
- Assisting with patient counseling and medication administration in certain settings
Outpatient Pharmacy Technician
Johns Hopkins Hospital
Baltimore
01.2012 - 09.2016
- Coordinated medication filling processes to ensure prompt delivery for patient care.
- Reviewed and inputted incoming prescriptions into system, maintaining compliance with pharmacy protocols.
- Oversaw customer engagement strategies to improve satisfaction and loyalty.
Managed inventory systems to optimize stock accuracy and availability. - Assisted pharmacists with daily pharmacy operations. Received and entered prescriptions accurately.
- Oversaw processing of insurance claims and payment verification.
Addressed client inquiries and resolved concerns efficiently.
Managed light housekeeping responsibilities to maintain a welcoming environment. - Trained and mentored junior pharmacy technicians on operational procedures and compliance standards.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Education
Diploma - Pharmacy
All-State Career Trade Vocational School
Dundalk, MD06.2007
High School Diploma -
West Bladen High School
Bladenboro, NC06.2006
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Insurance verification
- Supply restocking
- Pharmacy and customer records management
- Drug inventory control
Certification
- Registered with the North Carolina board of Pharmacy License: 90447 (03/02/2026-12/31/2026)
- CPhT - Certified Pharmacy Technician License:10095918 (10/9/2015-10/01/2027)
Timeline
Pharmacy Technician
Johns Hopkins Hospital
12.2022 - 04.2026
Pharmacy Technician
Spring Grove Hospital
10.2022 - 04.2023
Pharmacy Clinical Liaison
Shields Health Solutions
08.2021 - 10.2022
340B Pharmacy Technician
Johns Hopkins Hospital
06.2017 - 10.2018
Patient Access Specialist
Johns Hopkins Hospital
09.2016 - 08.2021
Outpatient Pharmacy Technician
Johns Hopkins Hospital
01.2012 - 09.2016
Diploma - Pharmacy
All-State Career Trade Vocational School
High School Diploma -
West Bladen High School