Stacey Winns
Charlotte
Summary
Dynamic professional skilled in training, customer service, and team collaboration. Proven ability to enhance team performance and provide exceptional service, contributing to overall store success.
Overview
22
22
years of professional experience
Work History
Head Cashier
Lowes Home Improvement Stores
Charlotte
2021.12 - Current
- Trained new cashiers on procedures and customer service standards.
- Collaborated with team members to enhance overall store performance.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
Call Center Trainer
Summit Health Group
Charlotte
2017.06 - Current
- Conducted onboarding sessions for new hires to enhance performance.
- Developed training materials for new call center representatives.
- Collaborated with management to align training with company goals.
- Conducted regular assessments to identify individual skills gaps, and provided tailored coaching sessions to address them.
Front Desk Supervisor
Homewood Suites Hotel
Charlotte
2003.04 - 2017.03
- Supervised front desk operations and ensured smooth guest check-in processes.
- Trained new front desk associates on hotel policies and customer service standards.
- Implemented procedures for handling guest complaints and feedback effectively.
- Maintained accurate records of reservations, cancellations, and guest payments.
Education
Some College (No Degree) - Hospitality And Tourism Management
Central Piedmont Community College
Charlotte, NCSkills
- Patient registration
- Electronic health records
- Training and development
- Cash handling
- Opening and closing procedures
- Guest services
Timeline
Head Cashier
Lowes Home Improvement Stores
2021.12 - Current
Call Center Trainer
Summit Health Group
2017.06 - Current
Front Desk Supervisor
Homewood Suites Hotel
2003.04 - 2017.03
Some College (No Degree) - Hospitality And Tourism Management
Central Piedmont Community College