Stacey Little
Garner
Summary
Detail-oriented Healthcare Professional with over six years in patient access and medical office administration. Skilled in verifying insurance benefits, obtaining authorizations, preparing cost estimates, and resolving billing issues while ensuring patient satisfaction. Experienced in Epic, dedicated to guiding patients through financial aspects of healthcare.
Overview
10
10
years of professional experience
Work History
Treatment Coordinator/Front Desk Receptionist
NuImage Surgical Center
Cary/Holly Springs
08.2024 - Current
- Prepared and explained treatment estimates, clarifying patient financial responsibility to ensure understanding.
- Collected payments while reviewing and presenting available payment options to facilitate transactions.
- Verify insurance eligibility and benefits prior to treatment.
- Obtain insurance authorizations and submit required documentation.
- Facilitated prior authorizations to ensure timely approval for necessary medical services.
- Communicated with insurance carriers to verify benefits, resolve claims, and clarify coverage details for patients.
- Coordinate appointments while maintaining efficient provider schedules.
- Maintain accurate documentation within EMR.
Pharmacy Technician
CVS Health
Clayton
10.2021 - 04.2024
- Resolved patient prescription insurance issues, collaborating with patients and providers to ensure seamless access to medications.
- Assisted patients in navigating medication costs and payment options to enhance affordability and access.
- Processed prescriptions with a focus on insurance accuracy to prevent billing errors.
- Maintained strict accuracy in a fast-paced healthcare environment.
- Delivered exceptional customer service while protecting patient confidentiality.
Medical Office Assistant
UNC Health Care
Clayton
03.2023 - 03.2024
- Coordinated scheduling for providers and patients to optimize appointment flow and reduce wait times.
- Verified insurance coverage and eligibility to ensure seamless patient appointments.
- Clarified patient financial responsibility and addressed billing inquiries to enhance patient satisfaction.
- Facilitated patient registration process at front desk to ensure accurate data collection. and demographic updates.
- Maintained accurate patient records within Epic.
- Collaborated with clinical staff to ensure timely patient care.
- Provided support to patients regarding insurance inquiries to ensure understanding and satisfaction. and payment related concerns.
Customer Service Representative/Inventory Manager
Walmart Inc.
Clayton
06.2016 - 02.2020
- Resolved customer inquiries, improving satisfaction and loyalty.
- Managed escalated customer issues, securing timely resolutions and clear communication.
- Collaborated with team members to streamline service processes, reducing wait times.
- Trained new staff on company policies and customer service best practices.
- Ordered supplies to ensure optimal inventory levels.
Education
Nurse Aide 1 -
Johnston Community College
Smithfield, NC08-2018
GED -
Wake Technical Community College
Raleigh, NC11-2017
Skills
- Insurance eligibility verification
- Insurance prior authorization
- Financial eligibility assessment
- Claim Resolution
- Patient onboarding
- Payment processing
- Epic EMR
- HIPAA Compliance
- Microsoft Office
Timeline
Treatment Coordinator/Front Desk Receptionist
NuImage Surgical Center
08.2024 - Current
Medical Office Assistant
UNC Health Care
03.2023 - 03.2024
Pharmacy Technician
CVS Health
10.2021 - 04.2024
Customer Service Representative/Inventory Manager
Walmart Inc.
06.2016 - 02.2020
Nurse Aide 1 -
Johnston Community College
GED -
Wake Technical Community College