Microsoft Excel Spreadsheets
Stacey Aaron
Charlotte
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Charlotte Area Transit System
10.2021 - Current
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Behavior Technician
Charlotte Mecklenburg School System
08.2015 - 06.2021
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Education
Bachelor of Arts - Physical Education Teaching And Coaching
North Carolina Central University
Durham, NCSkills
- Executive support
- Operating policies & procedures
- Customer service
- Problem-solving
- Teamwork
- Organizational abilities
- Complaint handling
- Customer relationship management (CRM)
- Call center experience
- Conflict resolution
- Ticket management
- Multitasking and organization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 12 in the development of route updates.
Certification
- Microsoft Office Specialist (MOS) – Microsoft Office 365 and Office 2019 - Microsoft.
- Microsoft Certified, Windows 10 (MD-100) - Microsoft.
- Microsoft Certified, Azure Fundamentals (AZ-900) - Microsoft.
Software
Timeline
Customer Support Specialist
Charlotte Area Transit System
10.2021 - Current
Behavior Technician
Charlotte Mecklenburg School System
08.2015 - 06.2021
Bachelor of Arts - Physical Education Teaching And Coaching
North Carolina Central University
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