Sridevi Raman
Charlotte,NC
Summary
IT Business Analyst/Data Management Consultant with more than 7 years of experience in an external customer-facing consultative role within the employer group benefits insurance industry. Core competencies include customer relationship management, project management, business requirements gathering and documentation, insurance benefit consulting, user acceptance testing and troubleshooting data issues supporting more than 200 clients across various industries. Directs all stages of system development, including scope and requirements definition, project planning, quality assurance, and support. Experience in Health, Disability and Property & Casualty Insurance.
Successful implementation of more than 50 EDI file feeds each calendar year improving claims intake and adjudication times significantly. Worked as a liaison among business stakeholders and technology to understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
Overview
18
18
years of professional experience
Work History
Data Management Consultant
Cognizant Technologies Solutions
12.2023 - Current
- Led the implementation of Single Sign-On (SSO) solutions, successfully executing around 70 SSO cases for Evidence of Insurability (EOI)
- Participated in vetting calls with internal teams to ensure alignment on project requirements and objectives
- Engaged in kickoff calls with external vendors such as ADP, Empyrean, and Benefit Focus, ensuring smooth collaboration and project initiation
- Prepared comprehensive case setup documents and project plans to streamline project execution
- Built Brix applications for staging environments, ensuring readiness for testing and deployment
- Reviewed test plans and test cases, executed scripts and ensured data accuracy through periodic checks
- Collaborated closely with production teams to conduct thorough analysis and assist in triaging and resolving issues
- Conducted end-to-end reviews prior to project go-live to ensure quality and compliance with requirements
- Actively participated in peer reviews, contributing to continuous improvement and knowledge sharing
- Performed User Acceptance Testing (UAT) to validate application functionality and user experience
- Prepared detailed reports to track project progress and outcomes
- Cleaned up data and loaded it into a new application called quick base ensuring data integrity and accessibility
- Collaborated with team members through Quick Base to streamline data sharing and enhance real-time collaboration
- Improved data quality by implementing efficient data management strategies and tools.
Group Benefits- Business Analyst
Cognizant Technologies Solutions
08.2022 - 11.2023
- Company Overview: NC
- Participate in the Project Kick off meetings, understand the project goal and perform research to determine the applications impacted and determine the scope for each application involved
- Work with the insurance customers/ vendors in automating their disability, Life claims eligibility in the form of file feeds
- Identify the defects and triage with external vendors (like ADP, Workday, Alight) on fixes
- Thorough knowledge of file transfer protocols (FTP, SFTP)
- Knowledge of the industry standard layouts and processes like LIMRA (XML) and APIs
- Work with the Production support team and provide them with problem solving matrix, analysis documents, training docs that can help them triage the issues
- Analyze the defects, estimate the impact from various corners, let the business know the impact and handle the fixes with utmost care
- Review the unit test, system test and provide approvals for UAT for internal Hartford systems undergoing enhancements based on business needs
- Guide the development teams and the test teams and provide necessary support in the requirement elicitation and defect resolutions
- Involved in various activities of the project like information gathering, analyzing the information; gathered, documenting the Functional Requirements and Business Requirements
- Thoroughly analyze the service/service operations and perform impact analysis
- Partner with business stakeholders to communicate and implement changes in the customer data in production
- Ensure that all the vendor data is accurately uploaded in the database in a timely manner
- Analyze error reports and provide fixes
- Assist in developing metrics to identify the trends in the error reports
- Collaborated with the offshore team to obtain status updates for the tasks in pipeline log
- Analyze the as-is business process flow and create the to-be process flow based on the business requirements
- Identify gaps, ambiguity if any and go back to the business contacts to address those
- Train new entrants and fellow team members with domain and technical knowledge
- CT
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Analyst
Ventura Commodities Pvt Ltd
05.2007 - 01.2013
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Education
Bachelor of Science - Computer Science
Bharathidasan University
Trichy05-2005
Skills
- SQL
- MS Sharepoint
- Excel Data Analysis
- Rally
- CSV
- XML
- Fixed width
- Delimited files
Timeline
Data Management Consultant
Cognizant Technologies Solutions
12.2023 - Current
Group Benefits- Business Analyst
Cognizant Technologies Solutions
08.2022 - 11.2023
Analyst
Ventura Commodities Pvt Ltd
05.2007 - 01.2013
Bachelor of Science - Computer Science
Bharathidasan University
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