Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

R. Spring Orr

Asheville

Summary

Results-driven Pharmacy Operations Manager known for high productivity and efficiently completing tasks. Skilled in inventory management, regulatory compliance, and workflow optimization. Excel at leadership, problem-solving, and communication, ensuring smooth pharmacy operations and quality patient care. Strive for continuous improvement in all areas of pharmacy practice.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
Asheville
04.2023 - Current
  • Resolved customer complaints promptly while maintaining a high level of professionalism.
  • Reviewed invoices from vendors for accuracy prior to payment processing.
  • Established quality assurance standards for all aspects of pharmacy operations.
  • Created reports summarizing key performance metrics related to pharmacy operations.
  • Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
  • Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.

Certified Pharmacy Technician

Walgreens
Asheville
09.2022 - 04.2023
  • Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
  • Performed administrative duties such as filing, data entry, answering phones.
  • Assisted patients in understanding their medication instructions and usage directions.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.

Pharmacy Technician

Walgreens
Asheville
04.2021 - 09.2022
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Received payment from customers and processed credit card transactions when necessary.
  • Established or maintained medications and other patient profiles.

Restaurant and Inn Manager

Red Rocker Inn
Black Mountain
03.2018 - 04.2021
  • Assisted guests with any needs they had during their stay at the Inn.
  • Ensured that all rooms were cleaned, stocked, and inspected prior to guest arrival.
  • Responded promptly to guest inquiries or complaints in a professional manner.
  • Evaluated competitors' services in order to remain competitive in the market.
  • Managed marketing efforts via social media platforms to promote the Inn's services.
  • Utilized computer software programs such as reservation systems or accounting programs.

Sous Chef

Red Rocker Inn
Black Mountain
02.2015 - 03.2018
  • Coordinated ordering, receiving, storage, and distribution of food items.
  • Complied with all health department regulations regarding proper food handling methods.
  • Analyzed customer feedback to identify areas of improvement in service or product quality.
  • Implemented strategies to reduce waste and increase efficiency throughout the kitchen.
  • Prepared variety of foods according to exact instructions and recipe specifications.

Food Service Worker

Courtyard by Marriott
Arden
08.2015 - 03.2016
  • Ensured that all foods were prepared according to health department regulations.
  • Utilized point-of-sale systems for taking orders from customers.
  • Performed opening and closing duties as assigned by management.
  • Acquired new skills to support team and further accommodate customer needs.

Teachers Assistant

Keepsakes Christian Enrichment Center
Laurel Park
11.2014 - 07.2015
  • Instructed and monitored students in use and care of equipment and materials.
  • Created and maintained a safe and engaging learning environment for all students.
  • Provided one-on-one support to students requiring additional assistance.

Line Cook

Macaroni Grill
Charlotte
06.2014 - 11.2014
  • Efficiently ran garde manger, grill, sauté, and fry stations.
  • Ensured a consistent product.
  • Trained and guided new employees.
  • Excelled in organization and sanitation in the workplace.

Team Member

Wich Wich
Charlotte
06.2014 - 08.2014
  • Ensured high workplace cleanliness around equipment to improve safety and productivity.
  • Assisted customers with product selection and ordering process.
  • Processed customer payments efficiently using cash registers.
  • Adapted to team needs by rotating through various stations.

Education

A.A. - Culinary Arts

Johnson and Wales University
Charlotte, NC
11.2014

High School Diploma -

Apex High School
Apex, NC
06.2012

Skills

  • FDA and HIPAA compliance
  • Healthcare regulations
  • Pharmacy software
  • Customer service
  • Problem solving
  • Staff development
  • Communication skills

Certification

  • PTCB Certified
  • Certified Immunizer
  • CPR Certified

References

References available upon request.

Timeline

Pharmacy Operations Manager

Walgreens
04.2023 - Current

Certified Pharmacy Technician

Walgreens
09.2022 - 04.2023

Pharmacy Technician

Walgreens
04.2021 - 09.2022

Restaurant and Inn Manager

Red Rocker Inn
03.2018 - 04.2021

Food Service Worker

Courtyard by Marriott
08.2015 - 03.2016

Sous Chef

Red Rocker Inn
02.2015 - 03.2018

Teachers Assistant

Keepsakes Christian Enrichment Center
11.2014 - 07.2015

Line Cook

Macaroni Grill
06.2014 - 11.2014

Team Member

Wich Wich
06.2014 - 08.2014

A.A. - Culinary Arts

Johnson and Wales University

High School Diploma -

Apex High School

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R. Spring Orr