Spencer Henry
Raleigh
Summary
Developed strong customer service and organizational skills in fast-paced environment. Effective at managing multiple tasks, ensuring accuracy, and delivering high-quality service. Looking to transition into new field, bringing focus on customer satisfaction and operational efficiency. Personable and organized with strong communication skills and positive attitude. Understands importance of accuracy and efficiency in order processing, with proficiency in managing customer interactions and handling transactions. Committed to providing exceptional service and ensuring customer satisfaction. Experienced with managing to-go orders and ensuring timely, accurate deliveries. Utilizes effective communication and organizational skills to handle high-volume requests efficiently. Track record of maintaining high customer satisfaction and seamless team collaboration.
Overview
2
2
years of professional experience
Work History
To-Go Specialist
Chili's
04.2022 - 08.2022
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Increased repeat business by consistently providing friendly and attentive service.
Shift Manager
Tropical Smoothie Cafe
03.2021 - 08.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Staff
Tropical Smoothie Cafe
03.2020 - 08.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Participated in team-building activities to foster teamwork and collaboration.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
Education
Bachelor of Science - Psychology
Appalachian State University
Boone, NC05.2025
Skills
- Strong multitasking
- Phone etiquette
- Quick learner
- Initiative-taking
- Flexibility
- Goal oriented
- Cleanliness
- Detail-oriented
- Food handling
- Point of sale systems
- Money handling
- Food handler certification
- Service prioritization
- Payment processing
- Health code compliance
- Sanitation guidelines
- Guest relations management
- Time management
- Problem-solving abilities
- Team building
- Interpersonal skills
- Analytical thinking
- Staff training
- Adaptability
Timeline
To-Go Specialist
Chili's
04.2022 - 08.2022
Shift Manager
Tropical Smoothie Cafe
03.2021 - 08.2021
Staff
Tropical Smoothie Cafe
03.2020 - 08.2020
Bachelor of Science - Psychology
Appalachian State University
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