Spencer Earnhardt
Mooresville
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
14
14
years of professional experience
Work History
Parts Manager
MHC Kenworth
06.2022 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Provided timely, insightful and accurate reports to upper management.
- Supervised and trained staff on product knowledge and customer service.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Lead Parts Counter Salesman
MHC Kenworth
04.2018 - 06.2022
- Maintained clean, organized and professional counter space with continuous upkeep.
- Documented orders in computer system with general conditions and special customer requirements.
- Restocked, rotated and visually merchandised products for maximum sales.
- Achieved personal sales goals with great upselling and cross-selling abilities.
Back Counter Parts Salesman
MHC Kenworth
07.2017 - 04.2018
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Assisted customers in finding appropriate parts promptly.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
Inventory Control Specialist
MHC Kenworth
02.2015 - 07.2017
- Used equipment like forklifts and pallet jacks to move inventory.
- Completed physical inventory counts each month.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Completed daily cycle counts to maintain accuracy of records.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Audited and corrected discrepancies in inventory numbers.
Delivery Driver
MHC Kenworth
08.2014 - 02.2015
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
Greenskeeper
Old North State Club
03.2013 - 08.2014
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
- Assessed soil and landscape conditions, selecting appropriate plants, trees and shrubs for projects.
- Monitored weather conditions to plan work schedules effectively and minimize project delays.
- Reviewed landscape project tasks, determining budgets and timelines for completion.
Counter Salesperson
AutoZone
08.2011 - 03.2013
- Answered telephone calls to offer information and promote business products.
- Finalized sales by completing payments and required paperwork.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Welcomed customers and offered immediate assistance in line with business policies.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Technical Degree - Automotive
NASCAR Technical Institute
Mooresville, NC03-2013
High School Diploma -
East Rowan High School
Rockwell, NC08-2012
Skills
- POS systems operations
- Stock management
- Demand forecasting
- Lean principles
- Improving customer satisfaction
- Inventory restocking
- Purchasing strategies
- Inventory auditing
- Logistics planning
- Staff training
- Purchasing oversight
- Performance improvement
- Customer service
Timeline
Parts Manager
MHC Kenworth
06.2022 - Current
Lead Parts Counter Salesman
MHC Kenworth
04.2018 - 06.2022
Back Counter Parts Salesman
MHC Kenworth
07.2017 - 04.2018
Inventory Control Specialist
MHC Kenworth
02.2015 - 07.2017
Delivery Driver
MHC Kenworth
08.2014 - 02.2015
Greenskeeper
Old North State Club
03.2013 - 08.2014
Counter Salesperson
AutoZone
08.2011 - 03.2013
Technical Degree - Automotive
NASCAR Technical Institute
High School Diploma -
East Rowan High School