Sparkle Skinner
Greenville
Summary
Dynamic professional with extensive experience at Pitt County Schools Transportation, specializing in training and development, database management, and customer service. Proven track record of optimizing processes and achieving cost savings through innovative solutions. Adept at collaborating across departments to enhance operational efficiency and elevate satisfaction levels.
Overview
25
25
years of professional experience
Work History
CDL Specialist / DMV Liaison
Pitt County Schools Transportation
Greenville
12.2022 - Current
- Facilitated training sessions for new employees on company policies and procedures.
- Updated and maintained databases with current information.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Assisted in developing strategies to increase overall satisfaction levels.
- Coordinated with other departments to ensure efficient workflow processes.
- Identified the needs of parents and Pitt County Schools personnel promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to parents, school personnel, and new hires when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
Office Administrative Assistant
Orthotics & Prosthetics East
Greenville
03.2018 - 03.2020
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Contributed to team effort by accomplishing related tasks as needed.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Obtained scanned records and uploaded to database.
- Developed forms and procedures to improve workflow efficiency.
- Sorted mail daily for distribution throughout the organization.
- Responded promptly to customer inquiries via email or phone.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Office Management Specialist
Unite Parcel Service
Greenville
09.2000 - 04.2008
- Interpreted and communicated work procedures and company policies to staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored employee attendance records to ensure compliance with company policies.
- Assigned work and monitored performance of project personnel.
- Trained new hires on proper use of office equipment and software applications used within the organization.
- Answered incoming calls from customers in a professional manner providing customer service support when needed.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Collaborated with other departments to ensure efficient workflow processes were followed throughout the organization.
- Used judgment and initiative in handling confidential matters and requests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Applied Science - Health Care Management
Pitt Community College
Winterville, NC06-2018
Skills
- Database management
- Training and development
- Cost-saving strategies
- Inventory management
- Customer service
- Process optimization
Affiliations
- Gardening
- Helping in the community
- Basketball
- Game weekend with my family
Timeline
CDL Specialist / DMV Liaison
Pitt County Schools Transportation
12.2022 - Current
Office Administrative Assistant
Orthotics & Prosthetics East
03.2018 - 03.2020
Office Management Specialist
Unite Parcel Service
09.2000 - 04.2008
Associate of Applied Science - Health Care Management
Pitt Community College
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