Sothy Duch
SALISBURY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Retail Inventory Associate
WIS International
Charlotte
04.2026 - Current
- Conducted precise inventory counts across diverse retail environments.
- Counted and recorded inventory to ensure data integrity and support accurate stock levels.
- Utilized handheld devices to scan and track merchandise movements effectively.
- Ensured compliance with company policies throughout all inventory operations.
- Followed consistent workflow to streamline inventory management and enhance operational efficiency.
- Achieved daily performance goals, contributing to overall team success and potential wage increases.
- Moved between inventory locations while maintaining physical stamina for extended periods.
- Upheld core organizational values of service, integrity, and teamwork in a safe environment.
Certified Pharmacy Technician
Kintegra Health
Charlotte
02.2025 - 02.2026
- Calculated dosages, filled prescriptions, and prepared labels with precision.
- Managed computerized systems for dispensing medications and maintaining new patient profiles, enhancing workflow efficiency.
- Executed pharmacy operations with a focus on accuracy and service quality, contributing to improved patient satisfaction.
- Collaborated with pharmacists to address medication-related issues, enhancing patient outcomes.
- Completed paperwork for entering prescription and billing information into patient profiles, ensuring accuracy and compliance.
- Consulted with insurance representatives to process claims, resolve concerns, and reconcile payments.
- Communicated directly with physicians via telephone and email to ensure clarity on prescriptions.
- Managed drug inventory by ordering essential medications and supplies.
Certified Pharmacy Technician
Harris Teeter
Charlotte
08.2023 - 03.2025
- Assisted pharmacists with accurate and efficient preparation and dispensing of medications.
- Administered flu shots and other vaccinations while following pharmacy protocols.
- Conducted medication therapy management to enhance patient outcomes and adherence.
- Managed medication inventory, ensuring optimal storage conditions, which contributed to medication safety and availability.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Resolved complex issues related to third-party billing systems and customer service inquiries, improving patient satisfaction and operational efficiency.
- Handled incoming phone inquiries from customers and healthcare providers, enhancing communication and support.
- Collected co-payments and full payments from customers to streamline financial transactions.
- Trained new pharmacy technicians on safety protocols and customer service standards.
- Utilized computerized systems for effective data entry of patient records and prescription processing.
Pharmacy Technician
CVS Pharmacy
Sharon Hill
12.2021 - 07.2023
- Coordinated verification and filling of over 400 prescriptions daily, managing workflow in a high-volume environment.
- Calculated dosage, filled prescriptions, and prepared accurate prescription labels.
- Executed pharmacy operations with commitment to accuracy and service quality.
- Entered prescriptions into internal systems, maintaining up-to-date patient profiles.
- Communicated with patients to gather prescription information and medical histories.
- Processed returns while labeling and inventorying medication to ensure precise records.
- Answered incoming calls, addressing inquiries from customers and healthcare providers.
- Collected payments from customers, facilitating smooth transaction processes.
Teladoc Member Service Rep
Teladoc
Lewisville
08.2015 - 06.2021
- Managed patient registration, updated medical histories, and scheduled virtual visits with Teladoc physicians.
- Assisted large volumes of customers daily, ensuring positive experiences and high satisfaction.
- Educated members on correcting account service and system issues through comprehensive guidance.
- Maintained in-depth product and service knowledge to provide informed responses to customer inquiries.
Education
Some College (No Degree) - Massage Therapy
Sanford Brown
Trevose, PaSkills
- Inventory management
- Microsoft Office proficiency
- Epic, QS/1 and RxConnect software
- Analytical thinking
- Dependability and responsibility
- Self-motivation
- Decision-making skills
- Telephone etiquette
- Interpersonal communication
- Flexibility and adaptability
- Customer service excellence
- First aid and CPR certification
Timeline
Retail Inventory Associate
WIS International
04.2026 - Current
Certified Pharmacy Technician
Kintegra Health
02.2025 - 02.2026
Certified Pharmacy Technician
Harris Teeter
08.2023 - 03.2025
Pharmacy Technician
CVS Pharmacy
12.2021 - 07.2023
Teladoc Member Service Rep
Teladoc
08.2015 - 06.2021
Some College (No Degree) - Massage Therapy
Sanford Brown