Sosha George
Havelock
Summary
Supported executives and managed office operations in a correctional institution for over 2 years. Assisted in maintaining security and managing inmate behavior through effective communication and conflict resolution. Applied de-escalation techniques in diverse populations to promote a safe environment. Continued education towards an associate degree in criminal justice.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ARMED AST
Loomis
03.2025 - Current
- Led cash handling operations, ensuring precise transactions and achieving substantial improvements in accuracy.
- Implemented a new inventory tracking system, enhancing efficiency and reducing discrepancies in stock management.
- Analyzed security protocols, identifying vulnerabilities and strengthening safeguards to protect assets.
- Coordinated training sessions for new hires, fostering teamwork and ensuring a smooth onboarding process.
- Maintained meticulous records of daily transactions, supporting financial audits and enhancing operational transparency.
- Streamlined cash handling processes, leading to noticeable gains in transaction speed and customer satisfaction.
ARMED SECURITY GUARD
Allied Universal/Prison
11.2024 - 03.2025
- Oversaw safety initiatives for inmates and staff, cultivating a secure atmosphere in high-security facilities. Developed and implemented comprehensive protocols to address conflicts and ensure adherence to regulatory standards.
- Oversaw incident documentation and record-keeping processes to strengthen security protocols. Analyzed surveillance systems to proactively identify and mitigate potential security threats.
- Facilitated temporary badge issuance for civilian visitors, contractors, and vendors, ensuring compliance with security protocols through effective escorting.
CLASS A TRUCK DRIVER
Kingz Coastal Transport
07.2023 - 12.2024
- Transport freight safely, achieving 100% drop & hook efficiency.
- Submit accurate BOLs, enhancing operational transparency.
- Conduct thorough inspections, maintaining vehicle safety standards.
- Optimize routes for fuel efficiency and timely deliveries.
- Adapt to customer needs, fostering positive client relationships.
- Analysed and optimised freight transportation processes, achieving 100% drop & hook efficiency and ensuring timely deliveries.
TANKER DRIVER
Fortress Cement
05.2024 - 11.2024
- Transport cement efficiently ensuring timely delivery and customer satisfaction.
- Maintain safety standards reducing incidents and enhancing operational reliability.
- Optimize routes to minimize fuel consumption and increase delivery efficiency.
- Collaborate with logistics team to resolve scheduling conflicts and improve workflow.
- Conduct regular vehicle inspections ensuring compliance with safety regulations.
- Safely transport cement products, optimize delivery routes, and maintain vehicle logs. Consistently meet tight deadlines and reduce fuel consumption.
- Conduct thorough pre-trip inspections, ensuring tanker and equipment comply with safety regulations. Meticulously document cargo details and delivery records.
- Work closely with dispatch team to coordinate efficient deliveries. Build strong relationships with clients, enhancing customer satisfaction and retention.
- Propose and implement new route strategies, leading to improved delivery times. Adapt quickly to changing weather conditions and road closures.
- Analyze delivery patterns and suggest process improvements. Monitor fuel efficiency and vehicle performance, contributing to cost-saving initiatives.
FRONT END DRIVER
GFL
12.2023 - 05.2024
- Operated front-end loader ensuring timely waste collection and improved route efficiency.
- Enhanced customer satisfaction through reliable service and attention to safety protocols.
- Collaborated with team to optimize waste management processes, reducing operational delays.
- Utilized problem-solving skills to address and resolve on-route challenges effectively.
- Contributed to a safer work environment by adhering to strict safety standards and regulations.
- Drove front-end vehicles for GFL, ensuring timely and safe deliveries. Maintained excellent customer relations, contributing to high satisfaction rates.
- Optimized delivery routes, reducing fuel consumption and improving efficiency. Consistently met tight deadlines, enhancing overall operational performance.
- Meticulously maintained vehicle logs and conducted thorough pre-trip inspections, ensuring compliance with safety regulations and minimizing downtime.
- Worked closely with dispatch team to streamline logistics, enhancing communication and coordination for smoother operations and improved delivery outcomes.
C.O. II/ ADMINISTRATIVE ASSISTANT
Pamlico/Carteret Correctional Institution
08.2021 - 11.2023
- Directed inmate supervision efforts to enhance overall institutional security and maintain order.
- Streamlined administrative processes, improving efficiency and reducing paperwork time.
- Created detailed incident reports and documentation to support effective record management.
- Collaborated with staff to resolve conflicts, fostering a cooperative environment.
- Conducted regular audits, resulting in improved operational standards and accountability.
- Oversaw inmate supervision and administrative functions to uphold facility security and enhance operational efficiency. Developed and implemented streamlined processes that significantly reduced paperwork time.
- Coordinated with multidisciplinary teams to address inmate needs and maintain order. Fostered positive relationships, enhancing overall institutional atmosphere.
- Optimized administrative procedures, significantly reducing processing time. Implemented new filing system, improving document retrieval efficiency.
- Provided guidance to new officers, facilitating smooth onboarding. Developed training materials, enhancing team performance and institutional compliance.
- Led inmate supervision initiatives, enhancing facility security protocols. Implemented innovative administrative processes, reducing operational inefficiencies.
- Evaluated public safety and health environments, promptly notifying appropriate authorities of any identified violations.
- Managed security protocols and conducted routine maintenance on government vehicles and assigned equipment to ensure operational readiness.
LIVE-IN CAREGIVER
Private Duty
09.2017 - 02.2022
- Provided overnight care, ensuring client safety and comfort, enhancing overall well-being.
- Monitored vital signs, administered medications, and documented changes, improving health outcomes.
- Built strong client relationships, fostering trust and communication, leading to increased satisfaction.
- Coordinated with family members and healthcare professionals to optimize care. Facilitated smooth shift transitions, ensuring continuity in client support.
- Developed creative solutions for client engagement, improving quality of life. Introduced adaptive tools to enhance mobility and independence.
- Consistently maintained a safe, clean environment, reducing risk of complications. Improved client satisfaction through attentive care and proactive problem-solving.
- Ensured client safety and comfort through attentive overnight care, enhancing overall well-being and fostering trust-based relationships.
SECURITY SUPERVISOR
Mid-Atlantic
09.2020 - 06.2021
- Managed security team, enhancing protocols and ensuring safety compliance across all sites.
- Led incident response efforts, reducing security breaches by implementing effective measures.
- Trained staff in emergency procedures, improving response times and overall team readiness.
- Coordinated with law enforcement for investigations, achieving successful resolution of cases.
- Led security team, implemented robust protocols, and enhanced safety measures, resulting in notable incident reduction and improved client satisfaction.
- Pioneered new security technologies, streamlined operations, and developed staff training programs, fostering a culture of continuous improvement.
- Optimized resource allocation, reduced response times, and strengthened emergency preparedness, leading to substantial improvements in overall security effectiveness.
- Fostered strong relationships with local law enforcement, coordinated multi-agency efforts, and enhanced communication channels for seamless security operations.
DIRECT SUPPORT PROFESSIONAL- IDD
Maxim care
08.2019 - 09.2020
- Provided personalized home care for IDD clients, enhancing daily living skills and independence.
- Collaborated with healthcare teams to develop tailored care plans, improving client outcomes.
- Monitored client progress and adjusted care strategies, ensuring measurable improvements.
- Educated families on care techniques, fostering supportive environments for client growth.
- Implemented innovative care strategies for IDD clients, fostering independence and measurably enhancing quality of life through personalized support and skill development.
- Partnered with multidisciplinary teams to create and refine comprehensive care plans, driving continuous improvement in client outcomes and family satisfaction.
- Conducted regular assessments of client progress, utilizing data-driven insights to adapt care approaches and maximize developmental achievements.
CSR
Circle K
03.2017 - 01.2019
- Assisted customers with inquiries, enhancing satisfaction and loyalty through effective communication.
- Managed cash register operations, ensuring accuracy and efficiency in daily transactions.
- Resolved customer complaints promptly, improving service quality and retention.
- Collaborated with team members to maintain a clean and organized store environment.
- Implemented inventory checks, reducing stock discrepancies and improving product availability.
- Delivered exceptional customer service as CSR at Circle K, enhancing client satisfaction and fostering repeat business through attentive problem-solving.
- Streamlined checkout processes at Circle K, reducing wait times and improving overall operational efficiency while maintaining accuracy.
- Contributed to a positive team environment at Circle K, supporting colleagues during peak hours and ensuring seamless shift transitions.
- Maintained meticulous inventory records at Circle K, preventing stockouts and minimizing waste through precise tracking and timely reordering.
ASSISTANT MANAGER
Murphy USA
06.2016 - 02.2017
- Led team operations, enhancing customer satisfaction and boosting sales through strategic planning.
- Implemented inventory management, reducing stock discrepancies and optimizing resource allocation.
- Trained staff in service excellence, fostering a collaborative environment and improving team performance.
- Led team at Murphy USA, optimizing operations and boosting customer satisfaction. Implemented cost-saving measures, resulting in substantial profit increase.
- Spearheaded new inventory management system at Murphy USA, reducing stockouts and improving efficiency. Developed creative solutions for complex operational challenges.
- Fostered strong team spirit among staff at Murphy USA, enhancing productivity and morale. Coordinated seamlessly with corporate office to align local and company-wide goals.
- Ensured meticulous compliance with safety and regulatory standards at Murphy USA. Maintained accurate financial records, contributing to smooth audits and reporting.
- Mentored and trained new hires at Murphy USA, facilitating their rapid integration. Created a positive work environment, leading to improved staff retention rates.
Education
High School Diploma - undefined
Craven Community College
New Bern, NC06.2020
Skills
- Oversaw law enforcement initiatives to enhance public safety and community trust Managed home care services to ensure high-quality support for clients Coordinated transportation logistics to optimize service delivery and client satisfaction
- Managed various administrative responsibilities to support organizational functions
- Mediated disputes among team members to foster a positive work environment
- Promoted synergy among team members to drive successful initiatives
Certification
- Class A CDL
- Currently hold a Class-A CDL with Tanker endorsement.
- Valid from April 2023 to August 2028
- NC DEPT OF PUBLIC SAFETY OFFICE OF STAFF DEVELOPMENT & TRAINING
- Correctional Officer Basic Training
- Handgun course of fire satisfactorily completed.
- CERTIFICATIONS
- OC Spray
- Firearms
LANGUAGES
English (Native).
Timeline
ARMED AST
Loomis
03.2025 - Current
ARMED SECURITY GUARD
Allied Universal/Prison
11.2024 - 03.2025
TANKER DRIVER
Fortress Cement
05.2024 - 11.2024
FRONT END DRIVER
GFL
12.2023 - 05.2024
CLASS A TRUCK DRIVER
Kingz Coastal Transport
07.2023 - 12.2024
C.O. II/ ADMINISTRATIVE ASSISTANT
Pamlico/Carteret Correctional Institution
08.2021 - 11.2023
SECURITY SUPERVISOR
Mid-Atlantic
09.2020 - 06.2021
DIRECT SUPPORT PROFESSIONAL- IDD
Maxim care
08.2019 - 09.2020
LIVE-IN CAREGIVER
Private Duty
09.2017 - 02.2022
CSR
Circle K
03.2017 - 01.2019
ASSISTANT MANAGER
Murphy USA
06.2016 - 02.2017
High School Diploma - undefined
Craven Community College