Sophie Roswech
Asheville
Summary
Dedicated Facility Based Crisis Specialist with expertise in trauma-informed care, advanced communication, and problem-solving. Proven ability to facilitate therapeutic sessions and ensure patient safety in high-stress environments.
Provided high-quality customer service in a fast-paced restaurant environment, ensuring guest satisfaction and repeat business. Took and processed orders accurately while maintaining efficiency during peak hours. Handled cash and card transactions responsibly using POS systems Maintained cleanliness and organization of dining and service areas
Overview
5
5
years of professional experience
Work History
Facility Based Crisis Specialist
RHA
Asheville, NC
02.2024 - Current
- Monitored patients in acute detox and crisis stabilization, ensuring safety through continuous observation and timely documentation of behavioral changes.
- Facilitated therapeutic groups and psychoeducational sessions focused on coping skills, relapse prevention, and emotional regulation.
- Assisted nursing and clinical staff with intake procedures, vital signs, and withdrawal assessments using standardized screening tools.
- Implemented de-escalation techniques to manage patients experiencing severe anxiety, agitation, or substance withdrawal symptoms.
- Built rapport with diverse patient populations, providing trauma-informed care and emotional support during high-stress situations.
Nanny
Private Family Care
Asheville, NC
04.2022 - 01.2024
- Supervised daily activities, ensuring safety and engagement in learning experiences.
- Built positive and nurturing environments to support child social and emotional growth.
- Coordinated schedules, managing transportation and extracurricular activities effectively.
- Maintained open communication with parents regarding children's progress and needs.
Server
Asheville Sanwhich Company
Asheville, NC
03.2021 - 08.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in menu item recommendations to enhance guest experience.
- Managed order accuracy and efficiently processed transactions.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
Education
No Degree - Art With Teaching Licensure
UNC Asheville
Asheville, NC12.2027
Associate of Arts -
Ab-tech Community College
Asheville Nc12.2024
Skills
- Advanced communication
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Active listening
- Time management abilities
- Multitasking Abilities
Timeline
Facility Based Crisis Specialist
RHA
02.2024 - Current
Nanny
Private Family Care
04.2022 - 01.2024
Server
Asheville Sanwhich Company
03.2021 - 08.2021
No Degree - Art With Teaching Licensure
UNC Asheville
Associate of Arts -
Ab-tech Community College