Sophia Wilson
Kernersville
Summary
Friendly, organized, and positive professional with strong communication skills. Experienced in office software and clerical tasks, including scheduling appointments and managing inquiries. Dedicated to improving office efficiency while delivering exceptional customer service.
Overview
3
3
years of professional experience
Work History
Office Assistant
Suffolk University
Boston, MA
01.2026 - 05.2026
- Managed office supplies inventory, ensuring availability and organization.
- Coordinated scheduling for meetings and events, optimizing time for staff and visitors.
- Assisted in data entry and record maintenance, enhancing accuracy of departmental information.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Host
Mooncusser Fish House
Boston, MA
09.2025 - 04.2026
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed an average of 30 reservations using OpenTable for efficient table turnover.
- Assisted servers by communicating guest needs and special requests promptly.
- Provided accurate wait times to guests, enhancing their dining experience.
- Handled incoming calls and directed inquiries to appropriate personnel efficiently.
- Adapted quickly to using reservation software, to ensure a flawless guest experience.
- Increased customer satisfaction by providing professional and courteous host support.
Food Runner
Chilis's Bar and Grill
Indian Land, SC
08.2024 - 07.2025
- Managed food running for a high-volume restaurant.
- Delivered food and beverages promptly to tables, ensuring accuracy and presentation.
- Assisted servers in maintaining table cleanliness and organization during peak hours.
- Collaborated with kitchen staff to confirm order details and minimize errors.
- Monitored guest satisfaction, addressing needs efficiently to enhance dining experience.
- Supported inventory management by restocking supplies as needed during shifts.
Sales Associate
Kirklands Home
Indian Land, SC
06.2023 - 08.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards to promote sales and customer engagement.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Implemented promotional displays that increased foot traffic and boosted seasonal sales initiatives.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
- Provided product knowledge training to new associates, fostering a knowledgeable sales team.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Cuthbertson High School
Waxhaw06-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Detail-oriented
- Exceptional communication
- Telephone reception
- Guest relations
- Hospitality and accommodation
- Effective multitasking
Timeline
Office Assistant
Suffolk University
01.2026 - 05.2026
Host
Mooncusser Fish House
09.2025 - 04.2026
Food Runner
Chilis's Bar and Grill
08.2024 - 07.2025
Sales Associate
Kirklands Home
06.2023 - 08.2024
High School Diploma -
Cuthbertson High School