Sophia Pinkney
Wilmington
Summary
Dedicated server with exceptional customer service skills and a strong work ethic. Known for enhancing guest experiences through effective multitasking and collaboration with team members.
Overview
1
1
Language
4
4
years of professional experience
Work History
Server
Chili's Restaurant
Charlotte, NC
06.2024 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently in a fast-paced environment, prioritizing tasks effectively.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Assisted in training new servers on menu items and restaurant procedures for improved team performance.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
TCBY Frozen Yogurt
Charlotte, NC
06.2023 - 01.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of service area for optimal customer experience.
- Assisted in inventory management, ensuring stock levels met demand.
Cashier & Line Prep
Smashburger
Charlotte, NC
10.2022 - 04.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with menu selections, enhancing overall dining experience.
- Maintained cleanliness and organization of cashier station, promoting a welcoming environment.
- Collaborated with team members to ensure timely service during peak hours.
- Trained new cashiers on operational procedures and customer service techniques.
- Implemented cash handling procedures that improved transaction accuracy and reduced discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Myers Park High School
Charlotte, NC06-2025
Bachelor of Science -
University of North Carolina At Wilmington
Wilmington, NC05-2029
Skills
- Hospitality expertise
- Client relations
- Cash management
- Menu memorization
- Presentation skills
- Safe food handling
- Menu knowledge
- Cash handling
- Sanitation practices
- Memory retention
- Strong work ethic
- Customer service
- Professional appearance
Languages
Spanish
Limited Working
Timeline
Server
Chili's Restaurant
06.2024 - Current
Cashier
TCBY Frozen Yogurt
06.2023 - 01.2024
Cashier & Line Prep
Smashburger
10.2022 - 04.2023
Bachelor of Science -
University of North Carolina At Wilmington
High School Diploma -
Myers Park High School