Sophia Gianfermi
Concord
Summary
Dynamic and results-driven professional with a proven track record of leading and managing diverse teams in fast-paced environments. Expertise in coordinating multiple projects simultaneously, ensuring timely completion while upholding the highest quality standards. Strong leadership and problem-solving abilities consistently resolve operational challenges and foster a positive team atmosphere. Committed to driving success through collaboration, innovation, and strategic planning.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Crew Member
Avelo Airlines
07.2024 - Current
- Assisted in the training of new crew members, promoting adherence to safety protocols and operational standards.
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Streamlined workflow processes, improving efficiency and reducing operational delays.
- Implemented staff scheduling strategies, optimizing labor resources during peak hours.
- Monitored safety equipment compliance, conducting regular checks to ensure readiness for emergencies.
- Implemented process improvements that enhanced workflow efficiency during peak travel periods.
Crew Member
Sonoma Jet Center
03.2023 - 04.2024
- Delivered exceptional customer service, addressing passenger inquiries and ensuring a positive travel experience.
- Collaborated with team members to maintain cleanliness and organization of cabin and waiting areas.
- Resolved passenger issues promptly, utilizing conflict resolution skills to enhance customer satisfaction.
- Collaborated with team members to streamline ticketing procedures and enhance service efficiency.
- Assisted in managing flight schedules and gate assignments to optimize passenger flow.
- Conducted thorough safety checks on luggage and ensured compliance with airline regulations.
Associate
Village Pets and Supplies
10.2021 - 02.2023
- Tasked with counting the safe and going on bank runs to ensure correct change is available at all times
- Constantly reorganizing the store to ensure all products are visible and fit into allotted space appropriately
- Experience with putting away orders in a timely manner while ensuring all customer needs are met
Team Member
Chick-fil-a
11.2020 - 07.2021
- Served in drive thru and front counter, both high paced environments that required time management skills and keeping areas clean and stocked at all times
- Received managerial training which included properly handling/ counting money in safe and registers, leading a small team through a shift to maximize productivity, resolving conflicts over the phone
- Started a small amount of catering and kitchen training to diversify my role
Education
Associate of Science - Natural Sciences
Santa Rosa Junior College
06-2025
High School Diploma - undefined
Maria Carrillo High School
05.2020
Skills
- Workload prioritization
- Task delegation
- Industry expertise
- Safety protocols and procedures
- Ground Security Coordinator (GSC)
- New hire training (group and individual instruction)
- Planning and coordination
- Training needs analysis
Certification
- Certified Ground Security Coordinator, Avelo Airlines - April 2025-present
- Certified Designated Station Trainer , Avelo Airlines - June 2025-present
Timeline
Lead Crew Member
Avelo Airlines
07.2024 - Current
Crew Member
Sonoma Jet Center
03.2023 - 04.2024
Associate
Village Pets and Supplies
10.2021 - 02.2023
Team Member
Chick-fil-a
11.2020 - 07.2021
High School Diploma - undefined
Maria Carrillo High School
Associate of Science - Natural Sciences
Santa Rosa Junior College