Knowledgeable Referral Coordinator with solid background in coordinating referral processes and ensuring seamless communication between patients and healthcare providers. Demonstrated success in managing patient information and facilitating timely referrals.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Blue Ridge Community Health Care
08.2022 - Current
Scheduled appointments with specialists on behalf of clients.
Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
Processed referral requests from providers and patient.
Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
Webb Orthodontics (previously Dr. G. Stephen Bell)
10.2006 - 07.2022
Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
Verified eligibility and compliance with authorization requirements for service providers.
Analyzed medical records and other documents to determine approval of requests for authorization.
Input all patient data regarding claims and prior authorizations into system accurately.
Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
Took x-rays, photographs, and impressions of patients' teeth and mouth.
Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
Education
High School Diploma -
Chase High School
Forest City, NC
Skills
Athena EHR
Medical terminology
Referral processing
Patient scheduling
Follow-up coordination
HIPAA regulations
Pre-authorizations for NC Medicaid Dental Billing
Relias Training
Certification
CCMA - Certified Clinical Medical Assistant
June 2023 - June 2027
AHA Basic Life Support
June 2023 -June 2025
Intraoral Radiography for the office trained dental assistant
September 2016 - current
Motivational Interviewing Training for Colon Cancer Screenings