Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonya Surface

Creswell

Summary

Friendly Lead Cashier tasked with mentoring, training, and assisting other employees with completing tasks. Well-rounded and hardworking leader willing to take on new or increased level of responsibilities to enhance team success. Proven relationship-builder with motivational approach.

Overview

7
7
years of professional experience

Work History

Lead Cashier

Ulta Beauty Inc.
03.2024 - Current
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Educated employees on register use, merchandising, and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Monitored areas for security issues and safety hazards.

Key Holder

Ulta Beauty
05.2023 - 01.2024
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Beauty Advisor

Ulta Beauty
10.2021 - 05.2023
  • Engaging each guest to determine their individual needs, keeping fixtures fully stocked with merchandise, maintaining overall store cleanliness and completing tasks as assigned
  • Processed payments, entering sales in register for prompt customer service.
  • Met sales goals, supporting organizational health through consistent and reliable service.

Cashier & Food Prep

Village Pizza
08.2018 - 09.2018
  • Collect payment, greet customers, count money from cash drawer, assisting customers, answer the phone, preparing food for customers

Education

Quinebaug Middle College -

Quinebaug Middle College
01.2020

Arts at the Capitol Theater - Creative Writing - Advanced, Poetry Introduction, Photoshop, 3D Animation

Arts at the Capitol Theater
Willimantic, CT
01.2018

Skills

  • Collaborative teamwork
  • Original concept development
  • Team mentoring
  • Consistent reliability
  • Hospitality and accommodation
  • POS system proficiency
  • Task delegation

Timeline

Lead Cashier

Ulta Beauty Inc.
03.2024 - Current

Key Holder

Ulta Beauty
05.2023 - 01.2024

Beauty Advisor

Ulta Beauty
10.2021 - 05.2023

Cashier & Food Prep

Village Pizza
08.2018 - 09.2018

Arts at the Capitol Theater - Creative Writing - Advanced, Poetry Introduction, Photoshop, 3D Animation

Arts at the Capitol Theater

Quinebaug Middle College -

Quinebaug Middle College

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Sonya Surface