Sonya Clark
Sanford
Summary
Proven leader in fast-paced environments, adept at staff scheduling and task delegation, I significantly enhanced customer satisfaction at Wendy’s. Leveraging skills in safety compliance and customer education, I excel in creating efficient, safe workspaces while boosting sales through strategic promotions. My expertise in team management and customer engagement drives operational excellence and revenue growth.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Wendy’s
Cedar Creek
06.2024 - Current
- Educated customers about offerings, promotions and pricing to boost sales.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Delegated tasks to employees and monitored activities and task completion.
Shift Manager
Burger King
Mebane
02.2023 - 05.2024
- Enforced safety standards throughout the store including proper use of equipment.
- Developed pricing schedules, costing for materials, and compliance statements.
Convenience Store Clerk
Scotchman Gas Station
White Lake
01.2019 - 09.2021
- Coordinated with suppliers and vendors for timely delivery of goods.
- Managed store's social media accounts to engage with customers and promote products.
- Received payment from customers and provided change when necessary.
- Processed customer transactions accurately and efficiently at the cash register.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Created attractive merchandise displays to promote sales.
Education
High School Diploma -
Lafayette High School
Lafayette La12-1986
Skills
- Staff scheduling
- Task delegation
- Safety compliance
- Customer education
Timeline
Shift Supervisor
Wendy’s
06.2024 - Current
Shift Manager
Burger King
02.2023 - 05.2024
Convenience Store Clerk
Scotchman Gas Station
01.2019 - 09.2021
High School Diploma -
Lafayette High School