Sonja Small
Charlotte
Summary
Results-driven delivery driver with expertise in route optimization and customer relationship management. Committed to enhancing satisfaction through efficient navigation and safety compliance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Delivery Driver
Domino's Pizza
Charlotte
05.2024 - Current
- Delivered pizzas within specified timeframes to enhance customer satisfaction.
- Navigated delivery routes using GPS to maximize delivery efficiency.
- Processed cash and card transactions with accuracy to ensure smooth payment experiences.
- Maintained cleanliness of delivery vehicle for safety compliance.
Retention Customer Service Representative
Spectrum
Charlotte
12.2022 - 05.2024
- Resolved customer complaints promptly and professionally.
- Resolved billing issues through effective communication and problem-solving, ensuring timely resolutions for customers.
- Assisted customers with account inquiries and service adjustments to enhance overall satisfaction.
- Identified customer needs to upsell products or services.
- Informed customers of relevant deals and promotions to drive engagement and increase sales opportunities.
- Answered incoming customer inquiries via phone, email and live chat.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
AMAZON DSP
JO MAY LOGISTICS
Duluth
12.2021 - 11.2022
- Organized and optimized delivery routes based on designated areas to enhance overall delivery efficiency.
- Delivered goods promptly while complying with speed limits and traffic regulations to ensure customer satisfaction.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Executed safety protocols for all vehicle operations to ensure compliance and minimize risk during loading and unloading.
SOLDER/TUNING SPECIALIST
AirBorn Electronics
Akron
04.2013 - 06.2021
- Operated soldering equipment to assemble electronic components, contributing to timely project completion.
- Applied fluxes during the soldering process to ensure proper adhesion of solder to metal surfaces.
- Collaborated with engineering staff on special projects, applying precise soldering skills to meet intricate design requirements.
- Trained new employees on soldering techniques and safety protocols, enhancing team competency and safety standards.
- Troubleshot equipment issues to minimize downtime during production runs promptly.
- Inspected completed assemblies for accuracy and functionality.
- Inspected finished products for quality assurance and compliance with specifications.
- Tested electrical circuits with multimeters and other testing devices to locate faulty components or wiring issues.
Education
GED -
Central Piedmont Community College
Charlotte, NC06-2000
Skills
- Delivery navigation
- Route optimization
- Route planning
- Order management
- Safety compliance
- Customer relationship management
Certification
- CERTIFIED IPC SPECIALIST, J-STD-001, IPC/WHMA-A-620
Timeline
Delivery Driver
Domino's Pizza
05.2024 - Current
Retention Customer Service Representative
Spectrum
12.2022 - 05.2024
AMAZON DSP
JO MAY LOGISTICS
12.2021 - 11.2022
SOLDER/TUNING SPECIALIST
AirBorn Electronics
04.2013 - 06.2021
GED -
Central Piedmont Community College