Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonja Green

Greensboro

Summary

Dedicated Customer Service Representative with a strong background in complaint resolution and account management. Proven ability to improve processes and enhance customer relationships, ensuring satisfaction and loyalty.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

AT&T Mobility Call Center
Greensboro
11.2010 - 11.2025
  • Resolved customer complaints by delivering tailored solutions and support, improving customer satisfaction.
  • Delivered exceptional customer service to address and resolve complaints promptly, fostering positive customer relationships.
  • Managed customer accounts and updated information in the system.
  • Responded promptly to customer emails and phone calls for support.
  • Provided accurate information about products, services, and promotions.
  • Maintained a positive attitude while addressing customer concerns effectively.
  • Collaborated with team members to streamline customer service processes, enhancing overall efficiency.

Customer Service Representative

Turbo Holdings Inc.
Sayreville
06.1998 - 02.2025
  • Assisted customers with product inquiries and service requests.
  • Handled complaints by providing effective solutions and support.
  • Managed customer accounts and updated information in the system.
  • Provided accurate information about products, services, and promotions.
  • Responded promptly to customer emails and phone calls for support.
  • Maintained a positive attitude while addressing customer concerns effectively.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Subsidy Counselor

Catholic Charities
Perth Amboy
07.2006 - 08.2008
  • Facilitated support groups to enhance community engagement and emotional well-being.
  • Maintained accurate case records and documentation for client interactions.
  • Maintained accurate and up-to-date records of client progress and treatment plans.
  • Referred individuals to outside resources and services for additional support.

Education

High School Diploma -

Perth Amboy High School
Perth Amboy, NJ
06-1985

Skills

  • Customer service
  • Account management
  • Complaint resolution
  • Sales techniques
  • Process improvement
  • Product knowledge
  • Customer relationship management

Timeline

Customer Service Representative

AT&T Mobility Call Center
11.2010 - 11.2025

Subsidy Counselor

Catholic Charities
07.2006 - 08.2008

Customer Service Representative

Turbo Holdings Inc.
06.1998 - 02.2025

High School Diploma -

Perth Amboy High School
Sonja Green