Sonia Locke - Beamon
Raleigh
Summary
Professional with strong experience in building relationships and navigating complex processes. Skilled in analysis, risk assessment, and regulatory compliance. Team-focused, with a proven ability to adapt to changing needs and achieve results. Reliable, collaborative, and results-driven, I bring strong knowledge. Demonstrated effective communication and analytical skills in conducting detailed assessments. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Loan Originator
North Carolina State Employees Credit Union
Raleigh
07.2022 - Current
- Conducted thorough borrower assessments to align loan products with individual needs and qualifications.
- Collaborated with internal teams to ensure coordinated efforts throughout loan origination process.
- Participated in ongoing training to remain informed on industry trends, lending guidelines, and product offerings.
- Worked closely with processors and underwriters to expedite loan approvals while upholding quality standards.
- Delivered exceptional customer service throughout loan processes, resulting in repeat business and positive reviews.
- Leveraged CRM tools to manage leads, track communications, and enhance follow-up strategies for improved conversions.
- Reduced processing time by proactively addressing potential applications, ensuring precise documentation.
- Analyzed income and debt levels to determine maximum mortgage affordability for clients.
- Collaborated with four other teams to ensure the successful completion of tasks.
- Participated in weekly check-ins with management to discuss progress on objectives.
Substitute Teacher
Wake County Public Schools
10.2018 - Current
- Facilitated a positive classroom environment for focused student participation.
- Implemented classroom management techniques, creating a learning atmosphere.
- Established relationships with students to encourage a supportive educational experience.
- Monitored student progress with regular assessments to promote academic growth.
- Collaborated with teachers to deliver seamless instruction for uninterrupted learning.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Credit Card Fraud Analyst
Employee's Credit Union
01.2017 - 07.2022
- Gathered information from credit, sales, and collection departments regarding suspected fraud cases.
- Compiled detailed reports on fraud cases.
- Responsible for managing monitoring and management projects for credit and debit cards.
- Reviewed analyzed and identified indicators of money laundering or fraudulent financing activity from clients.
- Worked on behalf of the clients to request the necessary legal papers to submit proof of identified fraud.
- Prepare necessary legal papers for restitution of losses.
- Worked within team to establish and implement new ways to heightened security of credit cards.
- Successfully resolved customers' complaints about credit card statements.
- Collaborated with cross-functional teams to develop comprehensive fraud mitigation plans.
- Streamlined the process of analyzing transaction data, increasing efficiency within the department.
Hospitality Management
Doubletree Hilton
01.2014 - 01.2017
- Collected and recorded vouchers coupons and other forms of payments.
- Ran and completed the night audit process utilizing the property management system.
- Handled payment transactions and balanced the cash house bank.
- Managed and posted charges to accounts using the property management system.
- Coordinated with housekeeping and maintenance staff to ensure facility was always presentable.
- Prepared and distributed daily transaction report.
- Reconcile cashier reports.
- Provided efficient friendly and hospitable guest services via the front desk by answering questions resolving issues and performed check-ins and check-outs.
- Collaborated with colleagues to develop interdisciplinary courses that incorporated elements of hospitality management into various subject areas.
- Mentored junior staff members, providing guidance on best practices in hospitality management.
Jr Accountant
Doubletree Hilton
Raleigh
01.2009 - 01.2014
- Prepare journal entries & General ledger operations.
- Monthly closings and preparation of monthly financial statements.
- Reconcile and maintain balance sheet accounts.
- Administer Accounts Receivable & Assist accounts payable.
- Contributed to preparation and coordination of the audit process.
- Record and oversee event deposit logs, billings and code assignments.
- Assisted with preparation of monthly financial statements.
- Prepared bank reconciliations on a monthly basis to identify potential discrepancies between company records and bank statements.
Education
Master of Public Administration -
Strayer University
Morrisville, NC07.2014
Bachelor of Science - Hospitality And Tourism Management
North Carolina Central University
Durham, NC12.2010
High School Diploma -
JH Rose High
Greenville, NC06.1995
Some College (No Degree) - Bioworks Tech
Wake Technical Community College
Raleigh, NCSkills
- Underwriting guidelines
- Loan structuring
- Goal orientation
- Document review and analysis
- Loan processing and servicing
- Team collaboration
- Customer service excellence
- Relationship management
- Banking expertise
- Client relations and engagement
- Risk management assessments
- Effective communication
- Problem solving
- Attention to detail
- Goal oriented
- Team player
- Reliable
Languages
English - Full Professional, Spanish - Elementary
Accomplishments
- Repeatedly commended by superiors for excellent customer service.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issues through consumer testing.
Timeline
Loan Originator
North Carolina State Employees Credit Union
07.2022 - Current
Substitute Teacher
Wake County Public Schools
10.2018 - Current
Credit Card Fraud Analyst
Employee's Credit Union
01.2017 - 07.2022
Hospitality Management
Doubletree Hilton
01.2014 - 01.2017
Jr Accountant
Doubletree Hilton
01.2009 - 01.2014
Master of Public Administration -
Strayer University
Bachelor of Science - Hospitality And Tourism Management
North Carolina Central University
High School Diploma -
JH Rose High
Some College (No Degree) - Bioworks Tech
Wake Technical Community College
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