Sonia James
Charlotte
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Supply Chain Specialist
Advocate Health
Charlotte
03.2019 - Current
- Managed supplier data maintenance, conducted supplier onboarding and offboarding in the ERP, and verified supplier compliance to ensure accuracy of supplier-related information.
- Optimized internal processes for supplier master file maintenance, enhancing efficiency and reducing errors.
- Collaborated with stakeholders and suppliers to resolve data issues, facilitating data exchange and ensuring accuracy of information.
- Work closely with other departments, including procurement, finance, and supply chain analytics, to ensure alignment of the supplier data management processes.
- Perform maintenance activities related to the supplier master file, including reviewing and updating supplier records, monitoring changes, and ensuring data accuracy. Coordinate updates with Accounts Payable and the VMO.
- Evaluated department requests within defined service levels and ensured timely responses.
- Coordinate and resolve issues related to core job responsibilities with VMO.
Accounting Specialist
ServicePros Installation Group
Charlotte
03.2017 - 03.2019
- Verified accuracy of invoices received from subcontractors and installers prior to payment processing.
- Assisted in preparing monthly financial reports for management review.
- Assisted in the vendor management process reviewing documents such as W9s, contracts, and required insurance (COIs) for all subcontractors.
- Coordinated project research for vendors, clients, and customers; handled questions about invoice and payment status; resolved general accounting concerns.
- Participated in special projects to support business objectives.
Accounts Payable Clerk
Community Association Management
Matthews
04.2015 - 08.2016
- Processed invoices by sorting, date stamping, and scanning for timely entry and payment.
- Coordinated vendor management by collecting W9s and required insurance documents.
- Assisted vendors, clients, and internal customers with payment research, invoice questions, and general accounting concerns.
- Reviewed and generated accounting reports, presenting findings to management for informed decision-making.
Customer Relations Specialist
The Hartford
Charlotte
02.2014 - 04.2015
- Delivered exceptional service in a high production environment while fostering strong relationships with customers.
- Demonstrated ownership of each call to deliver outcomes that exceeded customer expectations.
- Resolved problems and concerns, providing clarification and assistance to enhance customer satisfaction.
- Functioned as the primary liaison for agents, insureds, and internal customers, facilitating payments, reviewing billing transactions, issuing proof of insurance, and processing policy changes.
Skills
- Supplier onboarding
- Invoice verification
- Vendor management
- Data compliance
- Tracking metrics
- Continuous improvement
- Interdepartmental collaboration
- Customer relationship management
- Time management
- Problem solving
- Effective communication
- Attention to detail
Timeline
Supply Chain Specialist
Advocate Health
03.2019 - Current
Accounting Specialist
ServicePros Installation Group
03.2017 - 03.2019
Accounts Payable Clerk
Community Association Management
04.2015 - 08.2016
Customer Relations Specialist
The Hartford
02.2014 - 04.2015