Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Additional Information
Timeline
Generic

Sona Nuth

CONCORD

Summary

Dynamic Department Supervisor at Lowes Home Improvement with proven leadership skills and a strong focus on customer service. Enhanced team productivity through effective training and performance evaluations, while implementing inventory management systems that reduced waste. Recognized for fostering a collaborative environment and driving sales growth through strategic promotions.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Department Supervisor

Lowes Home Improvment
2009 - Current
  • Assisted in supervising daily operations to ensure smooth workflow and team productivity.
  • Learned safety protocols and operational procedures to maintain a safe work environment.
  • Supported team members in understanding job responsibilities and tasks effectively.
  • Identified areas for improvement in workflow processes and suggested actionable solutions.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Handled cash register, returns, and refunds.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.

Cashier

Exxon Mobil
2001 - 2007
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash register operations and balanced daily sales reports.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in inventory management by restocking shelves and organizing merchandise displays.
  • Adhered to safety protocols and company policies to ensure a secure working environment.
  • Trained new team members on cash handling procedures and customer service standards.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.

Check Processor

Banc One
1999 - 2001
  • Processed checks accurately, ensuring compliance with banking regulations and internal policies.
  • Verified check details against account information to prevent fraud and discrepancies.
  • Utilized check processing software to streamline workflows and improve efficiency.
  • Assisted in training new team members on procedures and system usage for optimal performance.
  • Monitored daily workflow to identify bottlenecks and recommend process improvements.
  • Implemented quality control measures to ensure accuracy in check processing tasks.
  • Participated in regular performance reviews, identifying areas for personal growth and professional development opportunities within the role of Check Processor.
  • Reduced errors in check processing by consistently verifying customer information and cross-checking against bank records.
  • Contributed to a positive work environment, fostering collaboration among team members to achieve shared goals.
  • Identified counterfeits, suspicious activity or potential red flag transactions and immediately reported to supervisor.

Education

Graphic Design

E C Goodwin Tech
New Britain, CT

Skills

  • Customer relations
  • Time management
  • Leadership skills
  • Performance improvement
  • Sales growth
  • Leadership
  • Team supervision
  • Customer engagement
  • Goals and performance
  • Training and development
  • Retail management
  • Motivational leadership
  • Team leadership
  • Team building

Accomplishments

  • Achieved Result through effectively helping with Task.
  • Resolved product issue through consumer testing.
  • Supervised team of Number staff members.
  • Documented and resolved Issue which led to Results.

Affiliations

  • American Society of Safety Professionals

Certification

  • Certified forklift, Lowe's - 2024-2025

Additional Information

ACTIVITIES- Love reading and writing, Love spending time with family, Love bowling


HOBBIES- Bike riding, Fishing, Meditation, Working out, Shooting Pool,

Timeline

Department Supervisor

Lowes Home Improvment
2009 - Current

Cashier

Exxon Mobil
2001 - 2007

Check Processor

Banc One
1999 - 2001

Graphic Design

E C Goodwin Tech

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Sona Nuth