Somxay Thonesavanh
Raleigh
Summary
Dynamic Field Service Technician with Axon Corp. LLC, skilled in new machine installations, troubleshooting and repair of complex sleeving and tampers evidence systems. Proven ability to enhance customer satisfaction through effective communication and personalized follow-ups. Expertise in installation and maintenance, ensuring operational efficiency and reliability. Recognized for resolving critical technical issues under tight deadlines, fostering trust and loyalty.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Field Service Technician
Axon Corp. LLC
01.2021 - Current
- Installed new equipment, training and explained operation and routine maintenance protocols to customers.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Resolved complex technical issues under tight deadlines, ensuring client systems were operational in time for critical business periods.
- Conducted comprehensive training sessions for new technicians, significantly improving their onboarding process and technical skills.
- Conducted detailed pre-installation assessments, ensuring environments were prepared for new equipment, thus minimizing installation time.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Enhanced customer loyalty by providing personalized follow-ups after major service interventions, ensuring satisfaction and system performance.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
Education
No Degree - Electronic Engineering
Durham Tech. College
Durham, NC01-2000
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Technical troubleshooting
- Mechanical aptitude
- Installation and maintenance
- Electrical troubleshooting
- Schematic interpretation
- Diagnostic testing
- System installation
- Electrical systems
- Reading wiring diagrams
- Field production
- Equipment installation
- Equipment troubleshooting
- Diagnostics and troubleshooting
- System repairs
- Following safety practices
- Excellent communication
Languages
English
Full Professional
Thai
Professional Working
lao
Professional Working
Timeline
Field Service Technician
Axon Corp. LLC
01.2021 - Current
No Degree - Electronic Engineering
Durham Tech. College
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