Sommer Russell
Hertford
Summary
Dynamic office manager with a proven track record at BC Branch Enterprises, excelling in organizational skills and customer service. Enhanced operational efficiency through effective scheduling and streamlined administrative processes. Adept at conflict management and data entry, fostering strong relationships with clients while ensuring accurate billing and documentation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
BC Branch Enterprises
01.2025 - Current
- Assisted in managing office supplies and inventory levels to ensure efficient operations.
- Supported scheduling and coordination of meetings, enhancing communication among team members.
- Maintained organized filing systems for documents, improving accessibility and retrieval efficiency.
- Implemented basic administrative procedures to streamline daily office tasks and workflows.
- Utilized office management software to track tasks and deadlines effectively.
- Provided front-desk support by greeting visitors and handling incoming calls professionally.
Accounts Receivable Clerk
Nucor Steel
10.2020 - 01.2025
- Processed and recorded customer payments, ensuring accurate application to accounts.
- Reconciled customer statements and resolved discrepancies promptly.
- Assisted in preparing monthly aging reports for management review.
- Collaborated with team members to streamline invoicing processes, enhancing efficiency.
- Provided support during audits by compiling necessary financial documentation and data.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
Medical Assistant
Chesapeake Regional Healthcare
10.2015 - 10.2020
- Assisted in patient examinations, documenting vital signs and medical histories for accurate record-keeping.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and reducing wait times.
- Implemented electronic health record (EHR) systems, improving data accuracy and accessibility for healthcare providers.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Education
CNA - Medical Genetics
College of Albemarle
Elizabeth City, NCSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Data entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Document management
- Conflict management
Certification
Certified Veterinarian Assistant- many years ago
Timeline
Office Manager
BC Branch Enterprises
01.2025 - Current
Accounts Receivable Clerk
Nucor Steel
10.2020 - 01.2025
Medical Assistant
Chesapeake Regional Healthcare
10.2015 - 10.2020
CNA - Medical Genetics
College of Albemarle
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