Summary
Overview
Work History
Education
Skills
Timeline
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Solomon Yang

GASTONIA

Summary

Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.

Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.

Overview

11
11
years of professional experience

Work History

Field Service Technician

IQVIA
08.2022 - Current
  • Organizing, testing, and updating medical devices, installing and configuring hardware, software, and network products.
  • Mainly worked on devices such as the Infusion Pump modules, PCU, EtCO2, PCA Syringe modules, and last but not least the Syringe Pumps.
  • Remediated the devices such as changing out the keypad doors, PCU batteries, upgrading/downgrading the software, changing out the old bezels for updated newer bezels.
  • I would oversee a team consisted of at least 3 or more team members.
  • Recorded the work and keeping track of every device that was being scanned in and worked on.
  • Setup and print EMR/Interop labels for devices.
  • Used salesforce, chrome river, and concur to finish timecards, report expenses, and reimbursements.

Computer/Phone Repair Tech

Work From Home
01.2014 - Current
  • Repair phone screen, home button, earpiece, etc etc.. I also build and fix computers for like gaming, work, and school. I troubleshoot computer/phone problems. Install software, security software and operating systems.
  • Help customers file claims to fix their phones
  • Repair iPhones mainly iPhone 6's to the current iPhone 14's.
  • Trouble shoot customers phones like their emails and apps.
  • Sell home insurance, screen protectors, phone cases.
  • Help with hardware audits and do inventory count every month.
  • Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.

Field Service Quality Analyst

Asurion
11.2020 - 06.2022
  • Help customers file claims to fix their phones
  • Repair iPhones mainly iPhone 6's to the current iPhone 14's.
  • Trouble shoot customers phones like their emails and apps.
  • Sell home insurance, screen protectors, phone cases.
  • Help with hardware audits and do inventory count every month.
  • Improved service quality by thoroughly analyzing customer feedback and identifying areas for improvement.
  • Designed targeted training modules to enhance employees'' skills, resulting in higher service quality scores.

Probe Repair Technician

Avante Health Solutions
04.2019 - 06.2020
  • Repair medical instrument probes used for scanning/exploring the internal/external parts of the human body. Solder the wires as well to make the probe work as well. Test and troubleshoot the instruments. Make sure they will scan and work before going back out to help the patients.

Fulfillment Center Associate

Amazon
11.2016 - 02.2019
  • I am a problem solver. What I do as a problem solver is fix boxes, which if it needs a destination I'll route it to a different building in a different city. I am also a problem solve ambassador/trainer. I usually train new hires or people within the warehouse and let them get started on the journey with Amazon. I also train current Amazon associates on how to fix the problem with boxes, make tickets for the items so the other departments can talk to customer service to get it fixed. Make asin stickers if it needs one.

Teller

The Dunbar Companies
10.2016 - 06.2017
  • I am a packer teller. I work with a team that consists of 6 or more people. We're the ones that have to receive the money and then pack and ship it out later to the armor trucks.

Education

Certification - Information Technology, Information Technology

MyComputerCareer
04.2021

High School Diploma - undefined

WEST MECKLENBURG HIGH SCHOOL
05.2015

Skills

  • Medical Diagnostics
  • Interop
  • Planned Preventative Maintenance
  • Problem-solving
  • Troubleshooting and repair
  • Positive attitude
  • Field repairs
  • Customer service
  • Preventive Maintenance
  • Technical troubleshooting
  • Teamwork and coordination
  • Mechanical aptitude
  • Training and mentoring
  • Customer training
  • Inventory management
  • Valid Driver's license
  • Technical support
  • Power tools operation
  • Repair and installation
  • Heavy lifting
  • Courteous and professional
  • Installation and maintenance

Timeline

Field Service Technician

IQVIA
08.2022 - Current

Field Service Quality Analyst

Asurion
11.2020 - 06.2022

Probe Repair Technician

Avante Health Solutions
04.2019 - 06.2020

Fulfillment Center Associate

Amazon
11.2016 - 02.2019

Teller

The Dunbar Companies
10.2016 - 06.2017

Computer/Phone Repair Tech

Work From Home
01.2014 - Current

High School Diploma - undefined

WEST MECKLENBURG HIGH SCHOOL

Certification - Information Technology, Information Technology

MyComputerCareer

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Solomon Yang