Solomon Saho Jr.
Raleigh
Summary
Detail-oriented Security Professional with extensive experience in implementing and maintaining security protocols. Proficient in surveillance systems, incident response strategies, and conflict resolution techniques. Known for reliability and adaptability in dynamic environments, fostering collaboration to enhance operational efficiency.
Overview
12
12
years of professional experience
Work History
Security Officer
NC Protection Group
02.2024 - Current
- Enforce security protocols and procedures to safeguard the premises, assets, and personnel.
- Monitor surveillance systems, alarms, and access control systems to detect and deter unauthorized activity.
- Ensure compliance with regulatory requirements and company policies related to security and safety.
- Investigate suspicious activities, incidents, or breaches, and report findings to appropriate authorities.
- Maintain accurate records of security-related incidents, activities, and observations.
Logistics Delivery Specialist
SW16 Logistics
02.2023 - 11.2023
- Ensured timely delivery of over 1500 packages weekly through efficient route planning.
- Achieved high accuracy in loading and unloading by verifying delivery manifests.
- Enhanced customer satisfaction by resolving delivery issues promptly and professionally.
- Adapted quickly to changing schedules and conditions, ensuring secure package delivery.
- Maintained calm under pressure, consistently meeting tight delivery deadlines.
B2B Client Support Specialist
Talkspace
04.2022 - 10.2022
- Achieved high client satisfaction by resolving 200-250 inquiries weekly.
- Advocated for customer needs in meetings, driving continuous improvement initiatives.
- Consistently met 90% client satisfaction targets outlined in Service Level Agreements.
- Managed Zendesk and Excel databases to enhance issue resolution processes.
- Collaborated with teams to streamline internal processes and improve efficiency.
Customer Care Representative
CVS Health
09.2021 - 02.2022
- Enhanced member understanding of coverage through 60-80 daily inbound calls.
- Provided accurate guidance on CVS products, services, and promotions to customers.
- Ensured compliance with company policies, fostering a secure retail environment.
- Streamlined communication with members regarding prescription insurance and mail-order options.
Event Production and Chip Timing Specialist
FS Series
01.2014 - 03.2020
- Ensured successful race operations by setting up and monitoring timing equipment.
- Coordinated vendors and schedules, fulfilling contractual obligations for seamless events.
- Input race finish times manually, enhancing accuracy of electronic timing systems.
- Created training programs, boosting team productivity and operational efficiency.
- Elevated customer satisfaction through effective problem-solving and complaint resolution.
Education
Bachelor of Arts - Criminal Justice – Crime Analytics
University of North Carolina At Charlotte
Charlotte, NC12.2023
Associate of Arts - Business Management
Wake Technical Community College
Raleigh, NC04.2020
Skills
- Incident Reporting & Documentation
- Client Relationship Management
- Team Leadership & Cross-Functional Collaboration
- Conflict Resolution & De-escalation
- Operational Planning & Scheduling
- Data-Driven Decision Making
- Professional Written & Verbal Communication
- Report Writing & Records Management
Timeline
Security Officer
NC Protection Group
02.2024 - Current
Logistics Delivery Specialist
SW16 Logistics
02.2023 - 11.2023
B2B Client Support Specialist
Talkspace
04.2022 - 10.2022
Customer Care Representative
CVS Health
09.2021 - 02.2022
Event Production and Chip Timing Specialist
FS Series
01.2014 - 03.2020
Associate of Arts - Business Management
Wake Technical Community College
Bachelor of Arts - Criminal Justice – Crime Analytics
University of North Carolina At Charlotte