Multilingual multidisciplinary professional in social services, banking, and real estate. Expertise in policy compliance, cross-cultural communication, and client advocacy. Advanced degrees in Communication, Sociology, and Political Science. Committed to leveraging strategic leadership for UN humanitarian missions in Africa.
Overview
2026
2026
years of professional experience
4037
4037
years of post-secondary education
Work History
Program Manager
Department of Health and Human Services
Charotte, NC
2021 - Current
Project Coordination: Align cross-functional teams to ensure projects meet deadlines, scope, and budget.
Financial Oversight: Manage program budgets, track expenditures, and optimize resource allocation.
Performance Tracking: Monitor progress using data-driven metrics, evaluating impact, and implementing improvements.
Stakeholder Reporting: Deliver clear, actionable reports on program status to leadership and funding partners.
Risk & Compliance: Proactively address operational risks and ensure adherence to all regulatory requirements.
Coached team members on professional development opportunities, contributing to improved overall performance.
Sales Manager
Wilkinson ERA Real Estate Co
2012 - 2020
Led and mentored a team of real estate agents to exceed sales targets and performance metrics.
Developed strategic sales plans, including pricing, marketing, and open house initiatives to drive property sales.
Analyzed market trends and competitor activity to identify growth opportunities and adjusted sales strategies accordingly.
Fostered relationships with high-value clients, investors, and industry partners to expand business reach. Oversaw transaction processes, ensuring compliance with company policies and real estate regulations.
Real Estate Broker
Wilkinson ERA Real Estate Co
01.2005 - 01.2012
Assisted buyers and sellers in residential and commercial real estate transactions from offer to closing.
Marketed properties through MLS, social media, and open houses to attract qualified buyers. Negotiated contracts and pricing strategies to achieve optimal outcomes for clients.
Built and maintained relationships with clients, lenders, and inspectors to ensure smooth transactions. Stayed current on market trends, zoning laws, and real estate regulations to provide expert guidance.
Personal Banker
Wells Fargo Bank
01.2000 - 01.2005
Advised customers on financial products (accounts, loans, credit cards) based on their needs. Opened accounts, processed service requests, and managed credit applications with full compliance. Educated clients on digital banking tools to improve adoption and convenience.
Referred customers to specialists for mortgages, investments, and business banking. Securely processed cash transactions and maintained accurate balances.
Education
M.A. - Communication Studies
East Carolina University
B.A. - Political Science & Sociology
UNC Charlotte
A.A. - undefined
Central Piedmont Community College
NC Real Estate Broker License - undefined
Mortgage Lending Certification -
Skills
Humanitarian Leadership: Stakeholder engagement, policy analysis, and crisis intervention with expertise in public-private sector collaboration
Multilingual Communication: Full professional fluency in English, French, and Amharic
Office Senior Advisor, Office of Civil Rights at U.S. Department of Health and Human Services, Health Resources and Services AdministrationOffice Senior Advisor, Office of Civil Rights at U.S. Department of Health and Human Services, Health Resources and Services Administration
Medical Support Assistant/Purchased Referred Care Technician at Department of Health and Human Services/Indian Health ServicesMedical Support Assistant/Purchased Referred Care Technician at Department of Health and Human Services/Indian Health Services
Senior Health Communications Specialist (GS-14) at U.S. Department of Health and Human Services (HHS), Office of the Assistant Secretary of Health (OASH), Office of Infectious Disease and HIV/AIDS Policy (OIDP)Senior Health Communications Specialist (GS-14) at U.S. Department of Health and Human Services (HHS), Office of the Assistant Secretary of Health (OASH), Office of Infectious Disease and HIV/AIDS Policy (OIDP)
Supervisory Administrative Services Branch Chief to the Commissioned Corps Headquarters (CCHQ) at Department of Health and Human Services (DHHS) Office of the Assistant Secretary for Health (OASH)Supervisory Administrative Services Branch Chief to the Commissioned Corps Headquarters (CCHQ) at Department of Health and Human Services (DHHS) Office of the Assistant Secretary for Health (OASH)