Sofia Shalamova
Charlotte
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
3
3
Languages
1
1
year of professional experience
Work History
Server
Cheesecake Factory Inc
Charlotte, NC
09.2025 - Current
- Provided exceptional customer service in high-volume restaurant environment.
- Assisted in menu item recommendations based on customer preferences.
- Maintained cleanliness and organization of dining area throughout shift.
- Accurately processed orders using point-of-sale system to ensure timely service.
- Adapted quickly to changing customer demands during peak hours.
- Collaborated with kitchen staff to facilitate efficient food preparation and delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Ardrey Kell High School
Charlotte, NC06.2025
Skills
- Strong work ethic
- Guest engagement
- Hospitality service expertise
- Infant care experience
- Schedule management
- Activity planning
- Problem-solving
- Attention to detail
- Public speaking
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Professional Working
Timeline
Server
Cheesecake Factory Inc
09.2025 - Current
High School Diploma -
Ardrey Kell High School