Sofia Presnell
Greenville
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Port Land Grille
08.2022 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Sales Associate
Camille La Vie
01.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved perfect attendance and on-time record.
Education
Bachelor of History Education -
East Carolina University
Greenville, NC05-2026
Associate of Arts - General Studies
Cape Fear Community College
Wilmington, NC05-2024
Skills
- Teamwork and Collaboration
- Time Management
- Customer Service
- Verbal and Written Communication
- Cash Handling
- Customer Needs Assessment
Timeline
Restaurant Hostess
Port Land Grille
08.2022 - 08.2024
Sales Associate
Camille La Vie
01.2022 - 08.2022
Bachelor of History Education -
East Carolina University
Associate of Arts - General Studies
Cape Fear Community College
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