Sofia Ornelas
Chapel Hill
Summary
Dynamic hospitality professional with strong skills in conflict resolution and time management. Experienced in training new servers and coordinating tutoring sessions, ready to leverage effective communication and bilingual abilities to create exceptional guest experiences.
Overview
3
3
years of professional experience
Work History
Server
Que Chula Craft Tacos & Tequila Bar
Chapel Hill
10.2022 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers to promote teamwork and enhance service quality.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Practiced effective verbal and active listening skills to ensure accuracy, prevent misunderstandings, and facilitate smooth coordination with both customers and coworkers.
Family Nanny
Private Employers
Chapel Hill
10.2025 - 12.2025
- Planned and organized engaging activities to support child development.
- Implemented routines to promote structure and stability in children's daily lives.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
Tutoring
Private Employer
Chapel Hill
09.2024 - 11.2024
- Coordinated scheduling of tutoring sessions, including assigning appropriate tutors to each session.
- Developed lesson plans tailored to the needs of each student.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
Education
Bachelor of Arts - Communications
University of North Carolina At Chapel Hill
Chapel Hill, NCSkills
- Team building and collaboration
- Conflict resolution
- Hospitality service expertise
- Time management
- Effective communication
- Adaptability and flexibility
Languages
Spanish
Native/ Bilingual
Timeline
Family Nanny
Private Employers
10.2025 - 12.2025
Tutoring
Private Employer
09.2024 - 11.2024
Server
Que Chula Craft Tacos & Tequila Bar
10.2022 - Current
Bachelor of Arts - Communications
University of North Carolina At Chapel Hill