Sniazhana Pupko
Monroe
Summary
Sales professional with extensive experience at JCPenney, recognized for excellence in customer service and sales leadership. Skilled in stock replenishment and inventory management, with a history of coaching teams to improve upselling techniques, resulting in enhanced customer satisfaction and operational efficiency. Adaptable communicator thriving in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Sales Floor Supervisor
JCPenney
Pineville
09.2022 - Current
- Trained and mentored new staff on customer service standards.
- Managed product displays to enhance visual merchandising efforts.
- Supervised daily sales floor operations and team activities.
- Assisted in inventory management and stock replenishment processes.
- Ensured compliance with store policies and safety regulations consistently.
- Resolved customer inquiries and complaints in a timely manner.
- Managed inventory shrinkage improvement program to reduce theft and loss.
- Coached employees on sales techniques and best practices, improving upselling.
- Greeted customers, clarifying needs, and identifying solutions to close sales.
- Assisted with training, development, and mentoring of sales employees.
- Resolved customer complaints in a timely manner while maintaining professionalism and excellent customer service skills.
Sales Associate, Operations Associate
JCPenney
Roseville
07.2018 - 09.2022
- Streamlined checkout process for all customers to enhance efficiency.
- Assisted customers via phone, providing timely support and information.
- Processed orders in-store and online to meet customer needs.
- Directed customers to items, improving service quality.
- Safely moved merchandise using appropriate equipment between sales floor and stockroom.
- Unpacked, hung, and folded merchandise while securing tags per company policy.
- Participated in re-ticketing, mis-mate resolution, and marking out-of-stock items.
- Delivered merchandise to departments according to visual directives and replenished stock as necessary.
Education
High School Diploma -
Visions in Education
Sacramento, CASkills
- Communication proficiency
- Customer service
- Stock replenishment
- Sales leadership
- Adaptability in dynamic settings
- Multitasking capability
- Independent work ethic
- Customer service excellence
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Timeline
Sales Floor Supervisor
JCPenney
09.2022 - Current
Sales Associate, Operations Associate
JCPenney
07.2018 - 09.2022
High School Diploma -
Visions in Education