Sneha Soraturakar
Charlotte
Summary
Certified Scrum Product Owner (CSPO) and Technical Product Owner with 10+ years of experience across Banking, Healthcare, Retail, and Salesforce platforms. Skilled in backlog management, user story creation, stakeholder collaboration, and facilitating Scrum ceremonies. Adept in Agile and Waterfall SDLC methodologies, requirements gathering, and data analysis. Skilled in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud, with proven experience in designing and implementing SaaS-based enterprise solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Technical Product Owner / Business Analyst / Scrum Master
Sunbelt Rentals
Fort Mill
2022.02 - Current
- Created backlog, conducted sprint planning, backlog refinement, and release planning for Salesforce Sales & Marketing Cloud.
- Acted as Scrum Master, facilitating daily standups, backlog grooming, and sprint ceremonies.
- Analyzed RM Platform and defined enhanced Salesforce solutions for equipment rental process.
- Developed business and system requirements documents (BRD, FSD), and conducted gap and risk analyses.
- Supported UAT planning, test case review, and defect triaging.
- Created data mapping documents and supported data migration efforts.
Sr. Salesforce Business Analyst / Scrum Master
Assurant Inc.
Chicago
2020.11 - 2022.02
- Created backlog and conducted backlog refinement, sprint planning, and release planning for Salesforce Service Cloud implementation.
- Analyzed and migrated data from ARVS and MS-CRM platforms to Salesforce Service Cloud.
- Developed user stories, acceptance criteria, and data mappings.
- Supported QA team by creating test scenarios and conducting UAT.
- Created dashboards and conducted root cause analyses for production issues.
Business Analyst
The Park National Bank
Newark
2019.06 - 2020.09
- Created backlog and conducted backlog grooming and sprint planning for online investment banking and digital payments.
- Developed user stories and acceptance criteria for mobile and online banking services.
- Created UML and process flow diagrams (Use Cases, Activity Diagrams, ER Models).
- Created dashboards in Tableau for operational and financial reporting.
Business Analyst
Atrium Health
Charlotte
2018.06 - 2019.05
- Gathered requirements and conducted gap analyses for the implementation of Epic Care revenue cycle management across multiple facilities.
- Created user stories, test scenarios, and data mappings for the billing and payment systems.
- Developed dashboards and conducted root cause analyses for billing and denial trends.
Business Analyst
Capital Bank
Charlotte
2017.05 - 2018.03
- Created BRDs and conducted JAD sessions for the implementation of loan origination and loan tracking services using Fiserv.
- Developed user stories, acceptance criteria, and conducted data quality analyses.
- Created and executed test scenarios and conducted defect triaging.
Business Analyst
Guardian Life Insurance
New York
2015.10 - 2017.04
- Created BRDs, FSDs, and conducted gap analyses for implementation of EIS Suite for direct-to-consumer portal.
- Created use case and activity diagrams and worked closely with UX, design, and QA teams for test planning and execution.
- Developed data models and conducted root cause analyses for bug triaging.
Business Analyst
Bed Bath & Beyond
Union
2014.08 - 2015.08
- Created backlog, conducted backlog refinement, and implemented NetSuite Commerce for improved catalog and inventory management.
- Created use cases, activity diagrams, and data mappings.
- Supported testing team for test planning and execution.
Business Analyst
Western Union
Mount Laurel
2013.08 - 2014.06
- Created user stories, epics, and conducted gap analyses for mobile and online money transfer services.
- Created activity and sequence diagrams for mobile application.
- Supported test planning, defect triaging, and conducted root cause analyses for production defects.
Education
Bachelor’s - Business Administration
Karnataka University
Dharwad, IndiaPost Diploma - Industrial Training and Management with Computers
MAA Computers
Dharwad, IndiaDiploma - Computer Programming
Aptech Computers
Dharwad, IndiaSkills
- Methodologies: Agile (Scrum), Waterfall, RUP, SDLC
- Business Analysis: User Stories, Acceptance Criteria, Use Cases, Gap/Risk/SWOT Analysis, BRD, FSD, RTM
- Project Management: Sprint & Release Planning, Stakeholder Management, Risk & Issue Management
- Tools: Jira, Rally, MS Project, IBM Requisite Pro, MS Visio, Just In Mind, Adobe Analytics, Figma, Balsamiq
- Salesforce: Sales Cloud, Service Cloud, Marketing Cloud, Lightning Experience, CPQ
- Data and SQL: SQL Server, Oracle, MySQL, MS SQL Studio, TOAD, ETL, data mapping, dashboard creation, Tableauu
- Testing & Support: UAT, Test Cases, Defect Triaging, Production Support (L1, L2), Root Cause Analysis
Certification
- CSPO Certified Professional
- Salesforce Certified Administrator
- Salesforce AI Specialist
Languages
English
Professional
Hindi
Professional
Marathi
Professional
Kannada
Professional
Timeline
Sr. Technical Product Owner / Business Analyst / Scrum Master
Sunbelt Rentals
2022.02 - Current
Sr. Salesforce Business Analyst / Scrum Master
Assurant Inc.
2020.11 - 2022.02
Business Analyst
The Park National Bank
2019.06 - 2020.09
Business Analyst
Atrium Health
2018.06 - 2019.05
Business Analyst
Capital Bank
2017.05 - 2018.03
Business Analyst
Guardian Life Insurance
2015.10 - 2017.04
Business Analyst
Bed Bath & Beyond
2014.08 - 2015.08
Business Analyst
Western Union
2013.08 - 2014.06
Bachelor’s - Business Administration
Karnataka University
Post Diploma - Industrial Training and Management with Computers
MAA Computers
Diploma - Computer Programming
Aptech Computers