Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Sneha Soraturakar

Sneha Soraturakar

Charlotte

Summary

Certified Scrum Product Owner (CSPO) and Technical Product Owner with 10+ years of experience across Banking, Healthcare, Retail, and Salesforce platforms. Skilled in backlog management, user story creation, stakeholder collaboration, and facilitating Scrum ceremonies. Adept in Agile and Waterfall SDLC methodologies, requirements gathering, and data analysis. Skilled in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud, with proven experience in designing and implementing SaaS-based enterprise solutions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sr. Technical Product Owner / Business Analyst / Scrum Master

Sunbelt Rentals
Fort Mill
02.2022 - Current
  • Created backlog, conducted sprint planning, backlog refinement, and release planning for Salesforce Sales & Marketing Cloud.
  • Acted as Scrum Master, facilitating daily standups, backlog grooming, and sprint ceremonies.
  • Analyzed RM Platform and defined enhanced Salesforce solutions for equipment rental process.
  • Developed business and system requirements documents (BRD, FSD), and conducted gap and risk analyses.
  • Supported UAT planning, test case review, and defect triaging.
  • Created data mapping documents and supported data migration efforts.

Sr. Salesforce Business Analyst / Scrum Master

Assurant Inc.
Chicago
11.2020 - 02.2022
  • Created backlog and conducted backlog refinement, sprint planning, and release planning for Salesforce Service Cloud implementation.
  • Analyzed and migrated data from ARVS and MS-CRM platforms to Salesforce Service Cloud.
  • Developed user stories, acceptance criteria, and data mappings.
  • Supported QA team by creating test scenarios and conducting UAT.
  • Created dashboards and conducted root cause analyses for production issues.

Business Analyst

The Park National Bank
Newark
06.2019 - 09.2020
  • Created backlog and conducted backlog grooming and sprint planning for online investment banking and digital payments.
  • Developed user stories and acceptance criteria for mobile and online banking services.
  • Created UML and process flow diagrams (Use Cases, Activity Diagrams, ER Models).
  • Created dashboards in Tableau for operational and financial reporting.

Business Analyst

Atrium Health
Charlotte
06.2018 - 05.2019
  • Gathered requirements and conducted gap analyses for the implementation of Epic Care revenue cycle management across multiple facilities.
  • Created user stories, test scenarios, and data mappings for the billing and payment systems.
  • Developed dashboards and conducted root cause analyses for billing and denial trends.

Business Analyst

Capital Bank
Charlotte
05.2017 - 03.2018
  • Created BRDs and conducted JAD sessions for the implementation of loan origination and loan tracking services using Fiserv.
  • Developed user stories, acceptance criteria, and conducted data quality analyses.
  • Created and executed test scenarios and conducted defect triaging.

Business Analyst

Guardian Life Insurance
New York
10.2015 - 04.2017
  • Created BRDs, FSDs, and conducted gap analyses for implementation of EIS Suite for direct-to-consumer portal.
  • Created use case and activity diagrams and worked closely with UX, design, and QA teams for test planning and execution.
  • Developed data models and conducted root cause analyses for bug triaging.

Business Analyst

Bed Bath & Beyond
Union
08.2014 - 08.2015
  • Created backlog, conducted backlog refinement, and implemented NetSuite Commerce for improved catalog and inventory management.
  • Created use cases, activity diagrams, and data mappings.
  • Supported testing team for test planning and execution.

Business Analyst

Western Union
Mount Laurel
08.2013 - 06.2014
  • Created user stories, epics, and conducted gap analyses for mobile and online money transfer services.
  • Created activity and sequence diagrams for mobile application.
  • Supported test planning, defect triaging, and conducted root cause analyses for production defects.

Education

Bachelor’s - Business Administration

Karnataka University
Dharwad, India

Post Diploma - Industrial Training and Management with Computers

MAA Computers
Dharwad, India

Diploma - Computer Programming

Aptech Computers
Dharwad, India

Skills

  • Methodologies: Agile (Scrum), Waterfall, RUP, SDLC
  • Business Analysis: User Stories, Acceptance Criteria, Use Cases, Gap/Risk/SWOT Analysis, BRD, FSD, RTM
  • Project Management: Sprint & Release Planning, Stakeholder Management, Risk & Issue Management
  • Tools: Jira, Rally, MS Project, IBM Requisite Pro, MS Visio, Just In Mind, Adobe Analytics, Figma, Balsamiq
  • Salesforce: Sales Cloud, Service Cloud, Marketing Cloud, Lightning Experience, CPQ
  • Data and SQL: SQL Server, Oracle, MySQL, MS SQL Studio, TOAD, ETL, data mapping, dashboard creation, Tableauu
  • Testing & Support: UAT, Test Cases, Defect Triaging, Production Support (L1, L2), Root Cause Analysis

Certification

  • CSPO Certified Professional
  • Salesforce Certified Administrator
  • Salesforce AI Specialist

Languages

English
Professional
Hindi
Professional
Marathi
Professional
Kannada
Professional

Timeline

Sr. Technical Product Owner / Business Analyst / Scrum Master

Sunbelt Rentals
02.2022 - Current

Sr. Salesforce Business Analyst / Scrum Master

Assurant Inc.
11.2020 - 02.2022

Business Analyst

The Park National Bank
06.2019 - 09.2020

Business Analyst

Atrium Health
06.2018 - 05.2019

Business Analyst

Capital Bank
05.2017 - 03.2018

Business Analyst

Guardian Life Insurance
10.2015 - 04.2017

Business Analyst

Bed Bath & Beyond
08.2014 - 08.2015

Business Analyst

Western Union
08.2013 - 06.2014

Bachelor’s - Business Administration

Karnataka University

Post Diploma - Industrial Training and Management with Computers

MAA Computers

Diploma - Computer Programming

Aptech Computers

Similar Profiles

CREATE PROFILE
Sneha Soraturakar