Skyler Broyles
Lexington
Summary
Highly organized, efficient and communicative individual with strong background coordinating business operation. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
9
9
years of professional experience
Work History
Lead Teacher
Vons Kids Inc.
05.2021 - Current
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Call Center Representative
Alorica
03.2020 - 04.2021
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Created and maintained detailed database to develop promotional sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assistant Teacher
Vons Kids Inc
08.2018 - 03.2020
- Supported student physical, mental, and social development using classroom games and activities.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Cashier Team Lead
Five Below
09.2016 - 11.2017
- Assisted customers by answering questions and fulfilling requests.
- Monitored areas for security issues and safety hazards.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
Education
Associate of Arts - Education
Stanly Community College
Albemarle, NC12-2025
No Degree - Phlebotomy
Davidson Davie Community College
Thomasville, NC09-2025
Skills
- Representative experience
- Complex problems analysis
- Verbal and written communication
- High-pressure environments
- Incidents management
- Team collaboration
- Communication
- Mediation skills
Timeline
Lead Teacher
Vons Kids Inc.
05.2021 - Current
Call Center Representative
Alorica
03.2020 - 04.2021
Assistant Teacher
Vons Kids Inc
08.2018 - 03.2020
Cashier Team Lead
Five Below
09.2016 - 11.2017
Associate of Arts - Education
Stanly Community College
No Degree - Phlebotomy
Davidson Davie Community College
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