Skylar Osborne
Beaufort
Summary
Dynamic manager with proven success at Kitty Hawk Kites, excelling in team leadership and strategic planning. Skilled in enhancing customer satisfaction and achieving operational goals through effective communication and complex problem-solving. Recognized for training staff and fostering a collaborative environment, ensuring a positive experience for all customers.
Overview
9
9
years of professional experience
Work History
Manager
Kitty Hawk Kites
07.2020 - Current
- Leading (managing a store and employee’s)
- Organizing as well as time management (making sure that stock is out and correct but being able to focus on customers)
- Planning (working with numbers to ensure we are hitting goals)
- Communication ( especially with vendors and my company as we are cooperate)
Host/ Waitress
Finz Bar and Grill
06.2016 - 07.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Serving customers
- Working in a tourist area it was my job to make sure these customers left feeling happy about the decision on where they ate!
Education
Associate Of Science - Human Resources Management
Carteret Community College
Morehead City, NCEast Carteret High School
Beaufort, NC06.2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Strategic planning
- Operations management
- Project planning
- Performance management
- Customer relationship management (CRM)
- Conflict resolution
- Marketing
- Business planning
- Microsoft, Word and Excel
Timeline
Manager
Kitty Hawk Kites
07.2020 - Current
Host/ Waitress
Finz Bar and Grill
06.2016 - 07.2020
Associate Of Science - Human Resources Management
Carteret Community College
East Carteret High School
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