Skyla Simonds
Bessemer City
Summary
Proven track record at Champion Plumbing Of The Carolinas, enhancing operational efficiency and customer satisfaction through expert warranty analysis and team management. Spearheaded initiatives reducing costs and improving service quality, demonstrating exceptional written and verbal communication skills. Achieved significant improvements in process optimization and team collaboration, without exceeding a 55-word limit.
Professional manager with experience in warranty management, skilled in overseeing warranty claims, maintaining high standards, and ensuring compliance with industry regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in customer service, data analysis, process improvement, and conflict resolution, with emphasis on efficiency and reliability. Known for effective communication, problem-solving abilities, and results-driven approach.
Overview
6
6
years of professional experience
Work History
Service and Warranty Manager
Champion Plumbing Of The Carolinas
10.2019 - Current
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
- Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
- Led continuous improvement initiatives within the organization by identifying opportunities to enhance existing processes based on feedback from both internal and external stakeholders.
- Analyzed warranty data to identify trends and areas for improvement in both product quality and servicing procedures.
Accounting Assistant
Champion Plumbing Of The Carolinas
10.2019 - Current
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
Commercial Construction Estimator
Champion Plumbing Of The Carolinas
10.2019 - Current
- Assisted in securing profitable contracts with detailed construction estimates and persuasive proposals.
- Developed, compiled and presented cost estimates for multiple projects.
- Reduced overall costs by negotiating favorable terms with suppliers, vendors, and subcontractors.
- Analyzed market trends to forecast material costs accurately while creating bids, helping secure more competitive pricing.
- Contributed to company growth through consistent delivery of reliable commercial construction estimates that led to winning bids on new projects.
- Streamlined communication among team members for seamless collaboration and timely completion of projects.
Cashier Specialist
Foodlion Grocery Store
08.2019 - 10.2019
- Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
- Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
- Supported [Type] and [Type] departments with merchandising, product retrieval and customer service needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
James Madison High School
Norcross, GA02-2019
Skills
- Warranty analysis
- Operational efficiency
- Team management
- Escalation handling
- Scheduling
- Written and Verbal Communication Skills
Timeline
Service and Warranty Manager
Champion Plumbing Of The Carolinas
10.2019 - Current
Accounting Assistant
Champion Plumbing Of The Carolinas
10.2019 - Current
Commercial Construction Estimator
Champion Plumbing Of The Carolinas
10.2019 - Current
Cashier Specialist
Foodlion Grocery Store
08.2019 - 10.2019
High School Diploma -
James Madison High School
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