Summary
Overview
Work History
Education
Skills
Timeline
Generic

Skochia Reeves

Indian Trail

Summary

Dynamic professional with a proven track record in customer service and team collaboration at Hickory Tavern. Adept at multitasking and effective time management, I enhanced guest satisfaction through proactive engagement and streamlined operations. Recognized for training new staff and optimizing workflows, I bring a blend of hard skills and a self-motivated approach to every role.

Overview

13
13
years of professional experience

Work History

Host

Hickory Tavern
06.2025 - Current
  • Greeted and seated guests, providing excellent first impressions and maintaining a welcoming atmosphere.
  • Managed reservation systems to efficiently allocate tables and optimize guest flow during peak hours.
  • Assisted in coordinating dining room setup, ensuring cleanliness and organization before service began.
  • Provided menu information and answered guest inquiries to enhance dining experience and satisfaction.
  • Supported team members by sharing insights on guest preferences, fostering a collaborative work environment.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Office Administrator

H&S Roofing
08.2023 - 06.2025
  • Managed daily office operations, ensuring efficient workflow and organization.
  • Coordinated scheduling and maintained calendars for team members.
  • Handled correspondence, prioritizing communication for timely responses.
  • Assisted in inventory management, tracking supplies and ordering materials as needed.
  • Maintained filing systems, ensuring accurate record-keeping and easy access to information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reconciled account files and produced monthly reports.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.

Bartender

Juke Box
05.2020 - 03.2024
  • Mixed and served beverages following established recipes and customer preferences.
  • Maintained cleanliness and organization of bar area to ensure efficient service delivery.
  • Assisted in training new bartenders on drink preparation and customer service standards.
  • Managed inventory levels, monitoring stock to minimize waste and optimize supply orders.
  • Engaged with customers, providing recommendations and ensuring a positive bar experience.
  • Resolved customer complaints promptly, maintaining high satisfaction levels during busy shifts.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Dispatcher

Matthews Towing and Automotive
08.2018 - 09.2023
  • Coordinated logistics for efficient dispatching of personnel and resources.
  • Monitored communication channels to ensure timely response to service requests.
  • Implemented routing strategies to optimize delivery times and reduce delays.
  • Trained and mentored junior dispatchers on operational procedures and systems.
  • Resolved conflicts and issues in real-time, enhancing customer satisfaction levels.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.

Dispatcher

AAA Carolinas
10.2012 - 03.2020
  • Conducted regular audits of dispatch processes to enhance accuracy and reliability.
  • Collaborated with cross-functional teams to align operations with organizational goals.
  • Analyzed performance data to identify opportunities for process improvements and efficiencies.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.

Education

High School Diploma -

Sun Valley
Indian Trail, NC

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Self Motivator

Timeline

Host

Hickory Tavern
06.2025 - Current

Office Administrator

H&S Roofing
08.2023 - 06.2025

Bartender

Juke Box
05.2020 - 03.2024

Dispatcher

Matthews Towing and Automotive
08.2018 - 09.2023

Dispatcher

AAA Carolinas
10.2012 - 03.2020

High School Diploma -

Sun Valley

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Skochia Reeves