Siriya Pharr
Customer Service Representative
Charlotte,NC
Summary
Customer Service Rep with solid background in front desk operations and customer interactions. Proven track record of ensuring smooth appointment scheduling and maintaining accurate records. Demonstrated strong organizational and communication skills in fast-paced environment.
Overview
7
7
years of professional experience
Work History
BDC Service Receptionist
Toyota of North Charlotte
Huntersville, North Carolina
02.2024 - Current
- Assisted in troubleshooting common technical issues over the phone, reducing unnecessary visits from clients to the facility.
- Coordinated appointments between clients and service technicians for optimal scheduling efficiency within the department.
- Collaborated with service technicians to provide accurate quotes for required repairs or maintenance work on vehicles.
- Fostered strong relationships with clients through consistent professional communication both in person and over the phone.
- Maintained accurate records of all transactions, ensuring proper documentation for billing purposes.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Manager/Team Leader
Jeni's Splendid Ice Creams
Charlotte, North Carolina
12.2021 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- POS Systems management
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Service Assembler
Apollo Retail Specialists
Charlotte, North Carolina
12.2021 - 03.2022
- Increased production efficiency by assembling components quickly and accurately.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
- Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role.
- Completed durable assemblies and subassemblies with hand and power tools.
Canvasser/Area Field Manager
Let’s Vote! (2020 Election Cycle)
Charlotte, North Carolina
09.2020 - 11.2020
- Developed and maintained positive relationships with community members.
- Met and exceeded daily and weekly targets to contribute to overall business success.
- Conducted regular surveys and canvassing activities to identify potential useful political information.
- Interacted with and educated over 750 voters in the Mecklenburg County area to promote political campaigns.
- Responded to customer questions and objections to address concerns and build rapport.
- Maintained accurate records of interactions with constituents to inform future campaign strategies and improve overall efficiency.
- Navigated challenging conversations with diplomacy, successfully addressing objections while maintaining a professional demeanor.
Lead Associate
Subway
Charlotte, North Carolina
03.2018 - 10.2020
- Mentored junior associates, providing guidance on best practices and professional development opportunities.
- Maintained team flexibility and embraced change.
- Built strong relationships with customers through positive attitude and attentive response.
- Streamlined the sandwich-making process for increased productivity and reduced wait times.
- Trained new employees on company policies, procedures, and sandwich-making techniques, improving overall team performance.
- Upheld strict food safety standards by maintaining a clean and organized work environment.
- Reduced food waste with careful portion control and inventory management practices.
- Managed inventory levels, ordering necessary supplies to avoid stockouts or overstock situations.
Education
Bachelor of Science - Forensic Science
Fayetteville State University
Fayetteville, NC 05.2001 -
Diploma of Health Science - Health Science
Phillip O Berry Academy of Technology
Charlotte, NC 05.2001 -
High School Diploma -
Phillip O Berry Academy of Technology
Charlotte, NC 05.2001 -
Skills
- Accurate data entry
- Lead prospecting
- Entry-level accounting
- Sales support
- Technical software knowledge
- Client support
- Leadership abilities
- Effective problem resolution
- Proficient in Microsoft Word
- Appointment scheduling
- Telephone skills
- Verbal and written communication
Timeline
BDC Service Receptionist
Toyota of North Charlotte
02.2024 - Current
Manager/Team Leader
Jeni's Splendid Ice Creams
12.2021 - 08.2023
Service Assembler
Apollo Retail Specialists
12.2021 - 03.2022
Canvasser/Area Field Manager
Let’s Vote! (2020 Election Cycle)
09.2020 - 11.2020
Lead Associate
Subway
03.2018 - 10.2020
Bachelor of Science - Forensic Science
Fayetteville State University
05.2001 -
Diploma of Health Science - Health Science
Phillip O Berry Academy of Technology
05.2001 -
High School Diploma -
Phillip O Berry Academy of Technology
05.2001 -
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