SINCLAIR MUNFORD
Charlotte
Summary
Professional Product Manager with substantial experience in guiding product development and driving market success. Adept at leveraging data-driven insights, leading cross-functional teams, and aligning projects with business goals. Strong focus on collaboration, flexibility, and delivering impactful results. Skilled in strategic planning, user experience optimization, and agile methodologies.
Overview
8
8
years of professional experience
Work History
Assistance Animal Verifications Product Manager
PetScreening
05.2023 - Current
- Collaborated with sales, marketing, engineering, design and support teams to launch products on time and within budget.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Improved product functionality with innovative design solutions, resulting in increased assistance animal review conversions.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Analyzed competitive landscapes to identify market opportunities, informing strategic business decisions.
- Streamlined internal communication, implementing agile methodologies to enhance team productivity and project transparency.
Product Manager
Lowe’s Home Improvement (Corporate)
04.2020 - 05.2023
- Established and introduced an automated credential management process within a two-week timeframe for the launch of a mobile driver application
- This application receives over 200 credential requests daily from 3rd party truck delivery teams and has since reduced manual credential creation by 40% leading to internal cost savings
- Organized and led cross-functional teams including delivery operations, store operations, eCommerce, and store product teams for requirement gathering of features and user stories for new UI tool; launched Location Management User Interface to empower field delivery directors with real-time capacity data analytics and Warehouse Management System (WMS) delivery statuses through Blue Yonder integration with enterprise delivery platform
- Reduced manual labor cost for legacy systems by 60% by implementing and integrating enterprise delivery platform with Lowe’s selling systems
- Directed the analysis, build and implementation of two final mile truck delivery products in supply chain technology, targeting nearly 2,000 home improvement stores (all North American B2C and B2B locations) to increase service efficiency and scale for 300,000 associates
- Managed a development team of 15 on/offshore individuals under Delivery Scheduling and Communications to implement truck delivery communications and customer scheduling for B2B and B2C segments
Technology Business Management and Communications Sr. Analyst
Lowe’s Home Improvement (Corporate)
06.2017 - 04.2020
- Developed strategy and implementation for Atlassian roll-out for distributed team members including agile business process design and coding to meet strategic objectives
- Designed and implemented the Strategic Efforts Intake within Jira and Confluence for all Lowe’s supply chain technology platforms
- Partnered with finance teams on enhancements and strategy for IT Financials within Apptio
- Researched associate feedback with store operations, ITSD, product management for Store Associate Mobility App documentation
- Developed creative assets to document new processes for Lowe’s Digital to bring efficiency across all platforms
- Scheduled, coordinated, and trained over 150 individuals on Clarity time management system and started the Lowe’s Digital Academy for Lowe’s Digital which grew to over 30 monthly training courses
- Collaborated with product owners, online category merchandising, search, taxonomy, business intelligence, digital content development, daily production, UAT and IT to optimize various technical and creative documentation for cross-business strategic alignment for inbound and outbound processes
- Select Business Development and Internal Contributions
Education
Bachelor of Arts - Communications
Lees-McRae College
Banner Elk05-2010
Skills
- Platforms: Blue Yonder, HubSpot, Atlassian Suite, Adobe Design Suite, Adobe CQ, Adobe Analytics (Site Cat), Apptio, Microsoft Office, CSS, HTML
- Product lifecycle management
- Product vision and strategy
- Stakeholder alignment
- KPI tracking
Timeline
Assistance Animal Verifications Product Manager
PetScreening
05.2023 - Current
Product Manager
Lowe’s Home Improvement (Corporate)
04.2020 - 05.2023
Technology Business Management and Communications Sr. Analyst
Lowe’s Home Improvement (Corporate)
06.2017 - 04.2020
Bachelor of Arts - Communications
Lees-McRae College
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