Jessica Sinclair
System Administrator
Wade
Summary
Resourceful IT Professional with over10 years of experience in service and systems management. Effective skills in deployment and use of different vendor software. Skilled in working under pressure and adapting to new situations. Able to contribute to team success through hard work and motivated to grow and excel within the IT industry.
Overview
10
10
years of professional experience
4
4
Certificates
Work History
IT Site Admin
Butterball, LLC
Mount Olive
11.2022 - Current
- Provide technical support to end-users, addressing hardware and software issues
- Collaborate with IT Vendors for procurement, maintenance, and support of equipment and services
- Oversee the IT service desk ticketing system, ensuring timely updates on all service requests
- Facilitated network and security improvements with the IT team
- Prepare reports and maintain documentation related to IT systems, configurations, and procedures
Senior Information Services Technician
Army Cyber Command
Fort Gordon
08.2020 - 12.2022
- Enabled information management/content staging to perform knowledge management functions.
- Managed systems and services to ensure efficient and effective caching, compiling, cataloging, retrieval and distribution of information.
- Defined controls and tuned performance of company database.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Diagnosed and executed resolution for network and server issues.
Information Services Technician
82nd Airborne Division
Fort Bragg
07.2016 - 08.2020
- Led server infrastructure development, quality assurance, staging and production systems.
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Created and administered profiles and accounts, also maintaining systems documentation.
- Performed software installations and OS upgrades to support layered software packages.
SASMO
2-2 Stryker Brigade Combat Team
Joint Base Lewis McChord
10.2013 - 07.2016
- Researched and selected automation tools, prioritizing cost-effective solutions to shorten diagnostic workflows.
- Designed standardized processes and protocols to continuously improve operational efficiency through positive iteration.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
Education
Bachelor of Science - Computer Networks And Security
University of Maryland Global Campus
Adelphi, MD 01.2018 - 2021.05
Skills
Technical Analysis
undefinedCertification
- CISSP
Timeline
IT Site Admin
Butterball, LLC
11.2022 - Current
Senior Information Services Technician
Army Cyber Command
08.2020 - 12.2022
- ITIL
08-2018
Bachelor of Science - Computer Networks And Security
University of Maryland Global Campus
01.2018 - 2021.05
Information Services Technician
82nd Airborne Division
07.2016 - 08.2020
SASMO
2-2 Stryker Brigade Combat Team
10.2013 - 07.2016
- CISSP
06-2013
- Network+
09-2012
- Security+
03-2012
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