Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sincere Holley

Greensboro

Summary

Dynamic and results-driven professional with experience at Walmart and Papa John's Pizza. Proven track record in crisis management and team leadership, enhancing customer satisfaction through active listening and problem-solving. Successfully mentored team members and strengthened customer retention, consistently exceeding service goals while fostering positive relationships.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Walmart
Greensboro
05.2021 - Current
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Addressed customer questions and concerns regarding products and services.

Customer Service Representative

Papa John's Pizza
Fayetteville
07.2018 - 05.2021
  • Mentored junior team members and managed employee relationships.
  • Strengthened customer retention by offering discount options.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Answered customer inquiries via phone, email, and chat.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

Some College (No Degree) - Accounting And Finance

North Carolina A&T State University
Greensboro, NC

Skills

  • Task prioritization
  • Team leadership
  • Problem solving
  • Adaptability and flexibility
  • Active listening
  • Persuasive speaking
  • Team building
  • Crisis management

References

References available upon request.

Timeline

Retail Sales Associate

Walmart
05.2021 - Current

Customer Service Representative

Papa John's Pizza
07.2018 - 05.2021

Some College (No Degree) - Accounting And Finance

North Carolina A&T State University
Sincere Holley