Simon Afrifa
Greensboro
Summary
Motivated professional with successful experience in customer service and sales. Experienced in managing inventory, merchandising, and ensuring high standards of customer service. Excels in developing product knowledge and understanding customer needs to ensure excellent customer experience.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
GameStop
08.2022 - Current
- Built knowledge of product lines to provide accurate information regarding features, pricing, warranties, and availability
- Managed inventory levels by monitoring stock movement, restocking shelves, transferring items from one location to another
- Promoted store products by actively engaging customers and providing product demonstrations
- Utilized sales strategies to increase average purchase amounts.
Sales Associate
Home Depot
08.2020 - 07.2022
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Established a positive rapport with customers by delivering friendly, personalized service
- Utilized active listening techniques to identify customer needs and provided appropriate solutions
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices.
Warehouse Worker
Amazon
02.2018 - 05.2020
- Organized and stocked inventory in the warehouse in accordance with company procedures
- Utilized computer systems to track orders, manage inventory and generate reports
- Assisted in training new team members on proper procedures related to shipping and receiving
- Maintained facility equipment and materials in neat, clean, and orderly fashion.
Education
Cybersecurity -
Columbia Southern University
Orange County, ALSkills
- Sales expertise
- Self motivation
- Customer Service
- Trend Awareness
- Product Recommendations
- Order Processing
- Cross-selling techniques
- Multitasking capabilities
- Hardware Configuration
- System Troubleshooting
Timeline
Retail Sales Associate
GameStop
08.2022 - Current
Sales Associate
Home Depot
08.2020 - 07.2022
Warehouse Worker
Amazon
02.2018 - 05.2020
Cybersecurity -
Columbia Southern University
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