Silvana Granizo
Morrisville
Summary
Dynamic Sales and Leasing Specialist with a proven track record at Westgate Auto Group, excelling in negotiation and relationship building. Expert in product presentation and market analysis, driving customer loyalty and repeat business. Adept at mentoring teams, fostering growth, and achieving favorable lease agreements through strategic communication and goal-oriented approaches.
Overview
30
30
years of professional experience
Work History
Sales and Leasing Specialist
Westgate Auto Group
03.2020 - 11.2025
- Facilitated customer interactions to identify vehicle preferences and financing options.
- Developed comprehensive vehicle presentations, enhancing customer knowledge and engagement.
- Streamlined leasing documentation processes for improved efficiency and accuracy.
- Mentored new sales staff on product knowledge and sales techniques, fostering team growth.
- Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
- Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with sta! at all levels of organization and public
Sales and Leasing Consultant
Leith Autopark Chrysler Jeep
11.2007 - 02.2020
- Guided clients through vehicle selection process, ensuring alignment with preferences and budget.
- Developed and maintained strong customer relationships to enhance loyalty and repeat business.
- Facilitated negotiations on lease agreements, achieving favorable terms for both clients and dealership.
- Conducted thorough market research to stay informed on competitive pricing and emerging trends.
Administrative Assistant to the Executive Director
EL COMERCIO Newspaper
06.1995 - 03.2000
- Coordinated executive communications and scheduled meetings to optimize time management and enhance productivity.
- Managed office supplies and inventory, ensuring efficient operations and cost-effective procurement processes.
- Streamlined document preparation and filing systems, improving accessibility and retrieval efficiency for team members.
- Assisted in the preparation of reports and presentations, enhancing clarity and professionalism for stakeholder engagement.
Education
Associate of Science - Administration
Manpower Institute
Quito Ecuador07-1989
Associate of Arts - English-as-a-Second-Language Education
POLITECTICA DEL EJERCITO
Quito, Ecuador07-1988
Skills
- Strong negotiation skills
- Goal-oriented mindset
- Product presentation
- Marketing and advertising
- Interpersonal relations
- Prospecting new clients
- Goal oriented
- Relationship building
- Closing techniques
Accomplishments
Achieved recognition for number 1 salesperson of the month in many different occasions.
Languages
Spanish
Native or Bilingual
Timeline
Sales and Leasing Specialist
Westgate Auto Group
03.2020 - 11.2025
Sales and Leasing Consultant
Leith Autopark Chrysler Jeep
11.2007 - 02.2020
Administrative Assistant to the Executive Director
EL COMERCIO Newspaper
06.1995 - 03.2000
Associate of Science - Administration
Manpower Institute
Associate of Arts - English-as-a-Second-Language Education
POLITECTICA DEL EJERCITO