Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SILAS WOOLLARD

Hamptonville

Summary

Efficient and resourceful problem-solver with positive attitude and exceptional communication skills. Possesses foundational understanding of computer systems and software, coupled with ability to troubleshoot hardware and software issues. Committed to delivering effective technical support and enhancing user satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Help Desk Technician

NRTC - National Rural Telecommunications Cooperative
08.2024 - Current
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
  • Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
  • Implemented preventative measures that reduced recurring technical issues faced by users, increasing overall efficiency levels.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Monitored system performance to identify potential issues.

Machine Operator Lead

Kooks Custom Headers
06.2023 - 07.2024
  • Leading a small team that comprises of CNC, laser, hydraulic press, and wire bending operations. Maintained a schedule to allocate parts to other departments or send out to customers.

Education

High school or equivalent -

North Iredell High School
Olin, NC
06.2015

Associate - Cybersecurity

Forsyth Technical Community College
Winston-Salem, NC
05.2025

Skills

  • Software updates
  • Issue resolution
  • Hardware repair
  • Remote system analysis
  • Security protocols
  • Network configuration
  • Network infrastructure monitoring
  • Ticket support system management

Certification

Security+

Timeline

Help Desk Technician

NRTC - National Rural Telecommunications Cooperative
08.2024 - Current

Machine Operator Lead

Kooks Custom Headers
06.2023 - 07.2024

Associate - Cybersecurity

Forsyth Technical Community College

High school or equivalent -

North Iredell High School
SILAS WOOLLARD