Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Ward

Hickory

Summary

Results-oriented professional with extensive experience in customer relationship management and sales strategy at Paramount Automotive. Proven ability to enhance interdepartmental efficiency and drive customer engagement through effective communication and problem-solving. Recognized for implementing innovative strategies that significantly expanded the customer base and increased profitability. Strong analytical skills and strategic planning capabilities have led to substantial growth in client acquisition and retention.

Overview

4
4
years of professional experience

Work History

Business Development Center Agent

Paramount Automotive
Hickory
11.2024 - Current
  • Collaborated with finance, operations, and HR to enhance interdepartmental efficiency.
  • Collected customer feedback to refine services and products.
  • Developed strategies to expand customer base and increase profits.
  • Assisted in sales presentations and product demonstrations to drive engagement.
  • Greeted customers, assessed needs, and provided tailored solutions.
  • Responded promptly to inquiries from customers and internal departments.
  • Handled escalated customer complaints with professionalism and effective resolution.
  • Maintained accurate customer records through data entry of contact information.

Registered Behavior Technician/Learning Center Coordinator

Highlights Healthcare
Hickory
07.2021 - 08.2024
  • Promoted positive behavior change through reinforcement strategies, token economies, and behavior contracts.
  • Implemented individualized ABA therapy plans, tracking client progress effectively.
  • Monitored and recorded problem behaviors using accurate data collection and graphs.
  • Utilized de-escalation techniques to prevent maladaptive behavior escalation in safe environments.
  • Managed crisis situations professionally, ensuring safety and adherence to protocols.
  • Maintained detailed records of client progress for data-driven intervention adjustments.
  • Taught effective communication strategies to empower clients in self-advocacy.
  • Assisted Board Certified Behavior Analysts in designing tailored treatment plans.

Education

High School Diploma -

Saint Stephens High School
Hickory, NC
06.2020

Skills

  • Applied behavior analysis
  • Social skills development
  • Discrete trial training
  • Token economy systems
  • Task prioritization
  • Team collaboration
  • Relationship management
  • Adaptability and flexibility
  • Effective communication
  • Organizational skills
  • Reliability and multitasking
  • Problem-solving
  • Time management
  • Attention to detail
  • Medication administration
  • Employee training and development
  • Registered behavior technician certification
  • Rapport building and motivation
  • Clinical documentation compliance
  • HIPAA compliance
  • Customer relationship management
  • Sales strategy development
  • Data analysis
  • Customer feedback collection
  • Sales presentations
  • Conflict resolution
  • Crisis management
  • Goal-oriented mindset
  • Negotiation tactics
  • Staff training and development
  • Customer service excellence

Timeline

Business Development Center Agent

Paramount Automotive
11.2024 - Current

Registered Behavior Technician/Learning Center Coordinator

Highlights Healthcare
07.2021 - 08.2024

High School Diploma -

Saint Stephens High School

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Sierra Ward