Sierra Tolliver
Wilmington
Summary
Dynamic Customer Service Professional with a proven track record in customer engagement strategies and effective problem resolution. Expertise in crafting personalized customer profiles that drive loyalty through tailored experiences, complemented by exceptional organizational skills and proactive conflict management. Extensive experience in patient care support ensures seamless healthcare operations through meticulous attention to detail and strong communication abilities. Committed to fostering inclusive environments that enhance customer satisfaction and improve service delivery in fast-paced settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Care Representative
Wilmington Health Associates
Wilmington, NC
04.2025 - Current
- Facilitated patient check-in and registration processes to enhance efficiency.
- Managed appointment scheduling and follow-up communication for improved patient flow.
- Trained new staff on customer service protocols and operational procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
Home Health Care Aide
New Estuary Home care
Surf City , NC
08.2023 - 02.2025
- Provided essential assistance to patients in performing daily self-care tasks to enhance overall well-being.
- Enhanced quality of life for elderly and disabled clients by providing companionship and participating in various activities such as conversation and games.
- Executed light housekeeping responsibilities, including laundry, kitchen and bathroom cleaning, carpet vacuuming, floor sweeping, furniture dusting, and linen changing.
- Facilitated patient transportation to medical appointments and errands as required.
- Monitored vital signs such as pulse rate and respiration rate of patients.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assisted with medication management, promoting adherence and health stability for clients.
- Observed changes in patient's condition and reported any unusual occurrences to supervisor immediately.
- Documented daily patient care activities, facilitating effective communication among healthcare team members.
- Guided patients in selecting appropriate physical activities that align with their health status and capabilities.
- Facilitated patient ambulation utilizing walkers, wheelchairs, canes, and other assistive devices as needed.
Childcare Teacher
Milestone Learning Center
Wilmington, NC
12.2021 - 08.2023
- Demonstrated effective caregiving for children in early developmental stages.
- Supplied children with health care essentials and hygienic necessities for common colds and illnesses.
- Created a safe, clean and stimulating environment for children to learn and grow.
- Provided positive guidance to help children develop socially, emotionally, physically and cognitively.
- Supervised daily activities ensuring safety and engagement of children in learning environments.
- Fostered a safe and nurturing environment encouraging social and emotional development.
- Developed and implemented age-appropriate curriculum fostering cognitive and emotional development.
- Organized small groups of children while transitioning to and from outdoor play.
Stocking Associate
Walmart
Wilmington, NC
12.2019 - 12.2021
- Ensured optimal merchandise presentation by zoning, stocking, and organizing products.
- Delivered exceptional customer service by meeting identified needs.
- Assisted customers in locating merchandise.
- Resolved customer issues and concerns with confidence.
- Received shipments of merchandise and stocked shelves according to store requirements.
- Assisted customers in locating products on the shelf or in the backroom.
- Stocked shelves efficiently to maintain product availability and organization.
- Assisted in inventory management by receiving and sorting merchandise deliveries.
Inspector
Raleigh Logistics
Raleigh, NC
12.2018 - 12.2019
- Evaluated and packaged products with attention to speed and accuracy.
- Packed specialty items with confidence into goodie boxes for special projects.
- Operated tape machine ensuring all packages properly wrapped.
- Developed comprehensive checklists for use during inspections to ensure nothing was missed.
- Conducted thorough inspections to ensure compliance with safety regulations and quality standards.
- Collaborated with team members to identify process improvements, enhancing operational efficiency.
Elected Official
New Hanover Board of Elections
Wilmington, NC
12.2016 - 12.2019
- Verified and confirmed accuracy of voter personal information on laptops.
- Supported voters curbside by providing ballots.
- Operated Ballot Machine efficiently during multiple voting events.
- Ensured operational excellence across all departments to meet and exceed customer expectations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Childcare Consultant
YMCA
Wilmington, NC
12.2017 - 12.2018
- Utilized nurturing caregiving skills to tend to children from infancy to 12 years.
- Supplied children with health care for common cold, sickness, and ill feelings.
- Created individualized learning plans for each child based on age-appropriate developmental milestones.
- Facilitated communication between parents, teachers, administrators, and other professionals involved in children's education.
- Trained staff members on proper methods of caring for infants and toddlers including feeding schedules, diaper changing protocols.
- Developed child-centered educational programs to enhance developmental outcomes.
- Collaborated with families to address individual needs and promote effective communication strategies.
Cashier/Customer Service
Cookout
Wilmington, NC
12.2016 - 12.2017
- Delivered exceptional customer service in various capacities.
- Demonstrated exceptional service and care for a wheelchair-bound individual.
- Facilitated access to otherwise inaccessible items.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of front-line service area.
Home Childcare Provider
Homecare
Wilmington, NC
12.2011 - 12.2016
- Cared for 5 children, ranging from newborn to 8 years old.
- Offered daily tutoring and homework help.
- Provide a safe, nurturing and stimulating environment for the children in my care.
- Ensure that all safety and hygiene standards are met at all times.
- Plan and prepare meals, snacks, activities and outings appropriate to the age of the children.
- Developed and implemented individualized learning plans to support children's developmental milestones.
- Created engaging, age-appropriate activities that fostered creativity and cognitive skills.
Education
High School Diploma - General Studies
New Hanover High
Wilmington, NC06.2014
Associate of Science - General Studies
Cape Fear Community College
Wilmington, NCSkills
- Organizational skills
- Medical office administration
- Multitasking
- Patient-focused care
- Patient confidentiality
- Verbal and written communication
- Insurance verification
- Proficient in microsoft
Certification
- CPR/ First Aid Certified
Languages
English
Full Professional
Education
true
Timeline
Patient Care Representative
Wilmington Health Associates
04.2025 - Current
Home Health Care Aide
New Estuary Home care
08.2023 - 02.2025
Childcare Teacher
Milestone Learning Center
12.2021 - 08.2023
Stocking Associate
Walmart
12.2019 - 12.2021
Inspector
Raleigh Logistics
12.2018 - 12.2019
Childcare Consultant
YMCA
12.2017 - 12.2018
Elected Official
New Hanover Board of Elections
12.2016 - 12.2019
Cashier/Customer Service
Cookout
12.2016 - 12.2017
Home Childcare Provider
Homecare
12.2011 - 12.2016
High School Diploma - General Studies
New Hanover High
Associate of Science - General Studies
Cape Fear Community College