Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sierra Morse

Forest City,NC

Summary

Dynamic and detail-oriented professional with a proven track record at Ohmstead Plumbing Company LLC, excelling in office correspondence and customer service. Recognized for enhancing business processes and fostering strong client relationships. Adept at managing schedules and maintaining accurate records, demonstrating exceptional problem-solving abilities and a commitment to quality service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Secretary

Ohmstead Plumbing Company LLC
08.2023 - 08.2025
  • Scheduled appointments and conducted follow-up calls to clients.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained electronic filing systems and categorized documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained daily report documents, memos and invoices.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Waitress

Tryon International Equestrian Center
07.2019 - 08.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Associate Degree in Nursing - Nursing

Cleveland Community College
Shelby, NC
05-2027

Skills

  • Office correspondence
  • Requisition processing
  • Phone reception
  • Letter writing
  • Office supply inventory
  • Office staff leadership
  • Payment posting
  • Record preparation
  • Customer service
  • Payroll processing
  • Filing experience
  • Organization
  • Business correspondence
  • Schedule management
  • Professional bedside manner
  • Range of motion exercises
  • Basic life support
  • Physical assessments
  • Vital signs monitoring
  • Patient evaluations
  • Patient hygiene management
  • Willingness to learn
  • Problem-solving abilities
  • Attention to detail
  • Monitor vitals
  • Patient care
  • Personal hygiene assistance
  • Certified nursing assistant (CNA)
  • Heavy lifting

Certification

  • CNA - Certified Nurse Assistant

Timeline

Secretary

Ohmstead Plumbing Company LLC
08.2023 - 08.2025

Waitress

Tryon International Equestrian Center
07.2019 - 08.2023

Associate Degree in Nursing - Nursing

Cleveland Community College
Sierra Morse