Summary
Overview
Work History
Skills
Accomplishments
Achievements
Certification
Timeline
Generic

Sierra Hinojosa

Winterville

Summary

Driven and goal-oriented leader with seven years of store manager experience. Successfully directs employees and peers in providing a metric-driven, customer-oriented experience. Demonstrates ability to effectively manage multiple stores and motivate teams to achieve sales growth and deliver exceptional customer experiences. Adaptable and enterprising leader with a solid industry background, possesses proven expertise in building and leading successful teams. A problem-solver ready to support peers in their roles.

Overview

10
10
years of professional experience
1
1
Certification

Work History

CBRN Specialist

North Carolina National Guard
02.2024 - Current
  • Advised influencing senior leaders on the development of policies and procedures aimed at reducing the likelihood of accidental exposure to hazardous materials during daily operations.
  • Enhanced team efficiency by streamlining CBRN equipment maintenance procedures and improving inventory management.
  • Implemented safety measures during field exercises to minimize risk and maintain a safe working environment.

Store Manager/ SM Trainer

Starbucks
04.2015 - Current
  • Experience with an emphasis on employee relations, including coaching/performance management, consultation, and performance development
  • Consistently resolves staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Onboarded new employees with training and new hire documentation.
  • Recruited and hired top performers to add talent and value to department
  • Ensures training is consistently planned, communicated, completed and documented

Skills

  • Communication
  • Teamwork
  • Problem-solving
  • Time management
  • Critical thinking
  • Decision-making
  • Multitasking

Accomplishments

  • Lead for District 839 Hora Del Café Chapter – organizing chapter meetings and events 2020-2022
  • Point lead for organizing Volunteer efforts for district including RGV Food Bank, McAllen Police Dept National Night Out and Christmas for Kids 2020-2022
  • Dual managed two high volume locations for 18 weeks with a portfolio of over $180k a week
  • Dual managed two locations over a 75 mile radius for 12 weeks with a portfolio of $120k a week
  • Successfully opened a brand new location in Tarboro, NC including hiring 30 new employees, training, and ensuring a smooth transition with the area’s first double drive-thru that aligns with company values.

Achievements

  • Q1 2020- Store Manager Quarterly Excellence Award
  • Q3 2024- Store Manager Quarterly Excellence Award

Certification

  • Hazmat Awareness
  • Hazmat Operations
  • Hazmat Mass Decontamination
  • Hazmat Personal Protective Equipment

Timeline

CBRN Specialist

North Carolina National Guard
02.2024 - Current

Store Manager/ SM Trainer

Starbucks
04.2015 - Current
Sierra Hinojosa