Sierra Herring

• Inspect vehicles for cosmetic damage and missing parts to maintain quality standards.
• Document findings to ensure accurate vehicle descriptions.
• Utilize Microsoft Excel, Outlook, Recon Pro, and other portals daily for reporting and tracking.

Executed diverse tasks to ensure seamless shop operations and enhance vehicle sales.

• Reviewed and processed Medicaid prior authorizations with meticulous attention to detail.
• Collaborated with clinical staff to ensure comprehensive documentation for authorization requests.
• Managed incoming authorization requests from multiple channels efficiently.
• Advocated for patient access to necessary medical care through proactive communication.
• Handled difficult customer situations, responding promptly to both customer and team needs.
• Scheduled appointments based on insurance coverage to optimize patient access.
• Maintained confidentiality and compliance with HIPAA regulations for corporate and patient information.
• Utilized software tools including SharePoint, Excel, Outlook, SFax, and insurance systems effectively.

• Facilitated customer interactions regarding account and billing inquiries, providing detailed problem resolutions.
• Communicated with police officers and command staff via email and phone to address inquiries and resolve issues.
• Demonstrated proficiency in QuickBooks and Microsoft Office Suite, including Word, Excel, and PowerPoint.

• Streamlined invoicing process through effective task management.
• Gathered essential documents to facilitate timely billing.
• Verified pricing accuracy on invoices to prevent discrepancies.
• Resolved issues related to incomplete or incorrect service order reports.
• Ensured efficient billing operations to enhance overall workflow.

• Monitored project activities to ensure successful completion of tasks.
• Developed and maintained project deliverables according to team lead's directives.
• Participated in discovery teams to identify and rectify organizational gaps.
• Contributed to implementation of corrective action plans.
• Maintained confidentiality in management of corporate documents.